SABnzbd Forums

Not sure what I've done wrong here, so any pointers would be most appreciated.

I recently bought a new laptop, Windows 7, and installed SABnzbd 0.6.2. Everything looks fine but it doesn't appear to be actually downloading anything. It will accept NZBs, and show how large the download is, how much time it should take, etc. But then nothing happens. It's the same as when I forget to re-up my news server account and try to download, where it looks all fine but nothing downloads. But I double-checked my account and it's current. Also, when that happens, I can see it in the Warnings log, but in this case it's not reporting any errors.

I've made sure that SABnzbd is added to the exceptions in Windows Firewall, and to my knowledge that's the only Firewall I've got going. I downloaded Malwarebytes and Spybot right away and installed those, but I don't think they have a Firewall. I'm using 127.0.0.1 for my host and 8090 for the port. (I think TiVo to Go uses 8080; 8090 is what I use on my other computer as well). I use an SSL news server and I tested it in SABnzbd and it says it's working correctly.

I've had SABnzbd on another computer working flawlessly for years, and I don't even think about it anymore, so to be honest there's probably something really obvious that I'm missing.

So, clicking "Test Server" in SABnzbd says it's OK?

Then I can only think of one thing: is SAB itself paused? In the upper right corner, is the Pause symbol on (=red)?

Yep, it says it's okay, and no it's not on pause.

I was in the irc room, and they suggested looking at the Show Logging file. The last several rows read like this:

2011-05-29 22:40:11,855::INFO::[__init__:959] Restarting crashed scheduler

Up above, there's a bunch of these:

2011-05-30 17:33:46,161::INFO::[downloader:610] Thread 30@secure.news.xxxxxxxx.com:21: forcing disconnect

Which does seem to suggest there's an issue with my server, right? In fact, further up, there are rows of these:

2011-05-30 15:20:26,809::INFO::[downloader:539] Connecting 28@secure.news.xxxxxxxx.com:21 finished
2011-05-30 15:20:27,512::INFO::[downloader:610] Thread 28@secure.news.xxxxxxxx.com:21: server closed connection

I don't know if that's normal or not (for all I know it closes the connection when it's done with the file). It's the exact same configuration I have on another computer on the same network and I don't have any problems. Though the other computer is a Windows XP using 0.5.5.

Have you tried the normal, non-SSL connection to your newsprovider?

Did you set port 21 for the Usenet servers? That's very unusual.
The standard port is 119 and for SSL most use 563.

@sander - yeah, I tried it non-SSL, same issue

@shypike - I just used the first in a list of ports suggested by the Usenet server, and since it worked before, I never thought about it again. But I will try 119/563 and see what happens.

edit: hey, I'm getting closer. Now I can download, but just not successfully. I've tried both SSL-563 and non-SSL-119 and I get the red skull of failure.

edit2: I see "Par verify failed" on three separate NZBs I just tried to download, so I think that narrows it down. Any thoughts on how to fix that?

shypike wrote: Did you set port 21 for the Usenet servers? That's very unusual.
The standard port is 119 and for SSL most use 563.

Shypike, very well seen. Question: can SAB report an OK "Test Server" when the setup is using 21 (which will probably not work)? In other words: does Test Server just check for a connection, or for a functional NNTP connection?

"Test server" makes a connection, including a login when a username/password is given.

Did you get any warnings about missing parts (like par2)?
Do the details in the History say that articles were missing
or any other details?
If you use the Plush skin, you need to click on the entry name to get a popup with detailed info.

I see a bunch of these:

2011-05-29 19:13:53,805::INFO::[sabnzbd:1183] Read INI file C:\Users\me\AppData\Local\sabnzbd\sabnzbd.ini
2011-05-29 19:13:53,805::INFO::[__init__:846] Loading data for running.sab from C:\Users\me\AppData\Local\sabnzbd\admin\running.sab
2011-05-29 19:13:53,805::INFO::[__init__:849] C:\Users\me\AppData\Local\sabnzbd\admin\running.sab missing, trying old cache
2011-05-29 19:13:53,819::INFO::[__init__:852] C:\Users\me\AppData\Local\sabnzbd\cache\running.sab missing
2011-05-29 19:13:53,819::INFO::[__init__:827] Saving data for running.sab in C:\Users\me\AppData\Local\sabnzbd\admin\running.sab

etc.

And here's where it says it fails:

2011-05-29 23:51:11,019::INFO::[postproc:479] Running repair on set [file]
2011-05-29 23:51:11,022::INFO::[newsunpack:1234] Quick-check of file [file].nfo failed!
2011-05-29 23:51:11,022::INFO::[newsunpack:748] Scanning "C:\Users\me\My Documents\Downloads\Incomplete Downloads\[file].vol000+01.par2"
2011-05-29 23:51:11,045::INFO::[newsunpack:763] Par verify failed on C:\Users\me\My Documents\Downloads\Incomplete Downloads\[file].vol000+01.par2!
2011-05-29 23:51:11,045::INFO::[postproc:494] Par2 check finished on [file]
2011-05-29 23:51:11,176::INFO::[postproc:437] Cleaning up [file] (keep_basic=True)
2011-05-29 23:51:11,181::INFO::[postproc:83] Saving postproc queue
2011-05-29 23:51:11,183::INFO::[__init__:827] Saving data for postproc1.sab in C:\Users\me\AppData\Local\sabnzbd\admin\postproc1.sab
2011-05-29 23:51:11,184::INFO::[downloader:229] Post-processing finished, resuming download

And like 40 rows of this:

2011-05-30 10:15:15,779::INFO::[__init__:959] Restarting crashed scheduler
2011-05-30 10:17:27,788::INFO::[__init__:959] Restarting crashed scheduler
2011-05-30 10:19:39,796::INFO::[__init__:959] Restarting crashed scheduler
2011-05-30 10:21:51,805::INFO::[__init__:959] Restarting crashed scheduler

In History, it just says "Status: Failed"

Section 1: irrelevant, just some obsolete code logging nonsense

Section 2: normal, it just means that QuickCheck detects a missing file and that par2 should do its work
I cannot see the actual result of the repair. What does the history entry say?
Did you click on the job name to see the details popup?

Section 3: That's bad, repeated crashes of the scheduler module.
However, it should not have an effect on the actual downloading and post-processing.
What's in your schedule?

2. This is all it says when I click on the red skull next to the downloaded file:

Completed 2011-05-29 23:51:11
Name [file name]
Size 16 MB
Status Failed
Category xxxxx
Path C:\Users\me\My Documents\Downloads\Incomplete Downloads\[file]
Download Downloaded in 33 seconds at an average of 483 KB/s

Is that what you mean?

I don't have anything scheduled, at least not that I'm aware of. There's nothing in the Queue and under Scheduling there's nothing listed.

No warnings in the Status page?
What post-processing option did you set?

Nope, no warnings on the status page. In the Post-Processing section, I haven't modified it at all, so everything is checked but "Fail on yEnc CRC Errors."

Thanks for your patience with this! Like I said, I won't be surprised if it's something really dumb that I've just missed.

Success! I Googled the "Restarting crashed scheduler" issue and saw people recommend deleting rss_data.sab, so I figured I'd take a shot. Don't ask me why, but it worked. Thanks guys!

Weird.
Too bad you already deleted it, I would be greatly interested in the content of the file.
This would suggest that a corrupt rss_data.sab crashed the scheduler.
That would make sense, since even without your own entries,
it will still schedule the automatic read-out of RSS feeds.