SABnzbd Forums

When I run SABnzbd.exe, the following error pops up:
See the logfile 'C:\Program Files (x86)\SABnzbd\SABnzbd.exe.log' for details

The SABnzbd.exe.log file contains the following:
Traceback (most recent call last):
  File "SABnzbd.py", line 1236, in
  File "SABnzbd.py", line 865, in main
  File "cherrypy\process\servers.pyo", line 228, in check_port
socket.gaierror: (11004, 'getaddrinfo failed')

This has happened to 2 of my computers which have Win 7 64-bit. Anyone have any idea what is wrong with it? Thanks.

You must have entered an odd hostname, try "localhost" or 0.0.0.0.
Does your firewall interfere?
SABnzbd is developed on Win7-x64.

shypike wrote: You must have entered an odd hostname, try "localhost" or 0.0.0.0.
Does your firewall interfere?
SABnzbd is developed on Win7-x64.

How do I change the hostname? SABnzbd won't run, so I can't mess with the settings through the UI. I opened sabnzbd.ini, but there was nothing there except:
__version__=18
[misc]
[logging]

I also allowed the program to bypass the firewall.

With this INI file you should be seeing the Wizard again.
Where did you find this file.
It should be in c:\Users\user\AppData\Local\sabnzbd\sabnzbd.ini

shypike wrote: With this INI file you should be seeing the Wizard again.
Where did you find this file.
It should be in c:\Users\user\AppData\Local\sabnzbd\sabnzbd.ini

Yeah, that is where I found the sabnzbd.ini file. I opened it and it opened in Notepad and had the text that I posted earlier. Am I supposed to open the .ini file in another program?

I installed SABnzbd onto my WinXP work computer and it installed fine. When I first ran the program, it ran through the set up wizard. That did not happen when I first ran SABnzbd on my Win7 computers. I finished configuring the program and everything worked fine. I looked at the sabnzbd.ini file on the WinXP computer and it had all the config info on there. I copied that sabnzbd.ini to the Win7 computer and it still gave me the same error. I looked at the log but it did not add anything else.

Somehow the OS is redirecting SABnzbd to another location.
You can force SABnzbd to use a specific ini file, like this:
"c:\program files (x86)\SABnzbd\SABnzbd.exe" -f c:\Users\user\AppData\Local\sabnzbd\sabnzbd.ini
The side effect will be that your download folder will be in the profile folder too,
you should set explicit paths for those.

shypike wrote: Somehow the OS is redirecting SABnzbd to another location.
You can force SABnzbd to use a specific ini file, like this:
"c:\program files (x86)\SABnzbd\SABnzbd.exe" -f c:\Users\user\AppData\Local\sabnzbd\sabnzbd.ini
The side effect will be that your download folder will be in the profile folder too,
you should set explicit paths for those.

I ran that command in the command prompt, but it still gives me the "Errors occurred: See the logfile 'c:\program files (x86)\SABnzbd\SABnzbd.exe.log' for details" error. Again, there is no new information in the log file.

What's in the file SABnzbd.exe.log ?
This is not the normal log file, but is an indication of abnormal problems.

shypike wrote: What's in the file SABnzbd.exe.log ?
This is not the normal log file, but is an indication of abnormal problems.

The .log file has not updated since 12AM yesterday, but I've messed around with SABnzbd since then which should have added some stuff to the log:

Traceback (most recent call last):
  File "SABnzbd.py", line 1228, in
  File "SABnzbd.py", line 858, in main
  File "cherrypy\process\servers.pyo", line 228, in check_port
socket.gaierror: (11004, 'getaddrinfo failed')
Traceback (most recent call last):
  File "SABnzbd.py", line 1236, in
  File "SABnzbd.py", line 865, in main
  File "cherrypy\process\servers.pyo", line 228, in check_port
socket.gaierror: (11004, 'getaddrinfo failed')
Traceback (most recent call last):
  File "SABnzbd.py", line 1236, in
  File "SABnzbd.py", line 865, in main
  File "cherrypy\process\servers.pyo", line 228, in check_port
socket.gaierror: (11004, 'getaddrinfo failed')
Traceback (most recent call last):
  File "SABnzbd.py", line 1236, in
  File "SABnzbd.py", line 865, in main
  File "cherrypy\process\servers.pyo", line 228, in check_port
socket.gaierror: (11004, 'getaddrinfo failed')
Traceback (most recent call last):
  File "SABnzbd.py", line 1236, in
  File "SABnzbd.py", line 865, in main
  File "cherrypy\process\servers.pyo", line 228, in check_port
socket.gaierror: (11004, 'getaddrinfo failed')
Traceback (most recent call last):
  File "SABnzbd.py", line 1236, in
  File "SABnzbd.py", line 865, in main
  File "cherrypy\process\servers.pyo", line 228, in check_port
socket.gaierror: (11004, 'getaddrinfo failed')

SABnzbd cannot determine what kind of host address you entered.
Which address do you use?
Which firewall do you use?

shypike wrote: SABnzbd cannot determine what kind of host address you entered.
Which address do you use?
Which firewall do you use?

I not sure what you mean by which address I use. In the .ini file I have it set up to use "localhost" but that was from the .ini file I transferred over from my WinXP computer. When I first ran SABnzbd on my Win7 computer, it didn't even walk me through the set up wizard, so I couldn't set anything up.

The firewall I use is the built-in one in Windows 7. I've already added an exception for SABnzbd.

If you copied the INI file, the Wizard will not run.
Try replacing the host with the true IP address of your Win7 system
(probably something like 192.168.1.4) or try 127.0.0.1.
The Windows firewall behaves quyite decent with SABnzbd,
it won't interfere with localhost or 127.0.0.1.

Otherwise try without an INI file at all, to make the Wizard run.

shypike wrote: If you copied the INI file, the Wizard will not run.
Try replacing the host with the true IP address of your Win7 system
(probably something like 192.168.1.4) or try 127.0.0.1.
The Windows firewall behaves quyite decent with SABnzbd,
it won't interfere with localhost or 127.0.0.1.

Otherwise try without an INI file at all, to make the Wizard run.

Still doesn't work. I deleted the .ini file and when I ran SABnzbd.exe it gave me the same error message as before and it created an .ini file with the same contents as my 2nd post.

Any specific anti-virus software?