Vista x64 install succeeds...then nothing

[macrom75]

I just installed 0.5.0 tonight on a Vista x64 box. The install goes well, no errors seem to pop up. After installing, I click the desktop icon to launch and nothing happens. There are no process running (eg, sabnzbd.exe), there is no folder in C:\Users\\AppData\Local. Any ideas what could be going on? I've restarted, reinstalled, etc all with zero success.

Thanks!

Version: 0.5.0 Final
OS: Windows Vista Ultimate x64
Install-type: Windows Installer
Firewall Software: Built-in Windows Firewall. SABnzbd added.
Are you using IPV6? no
Is the issue reproducible? yes

[macrom75]

No, this is the first time I've installed anything related to SABnzbd! So far the experience is less than perfect. 

Could this be related to Python? I did try running the command line executable in the SABnzbd directory, and it failed with a message related to Python and sqlite.

[inpheaux]

it failed with a message related to Python and sqlite.

Well what was the error message?

[shypike]

Try running SABnzbd-console.exe.
This will give show the the logging and any error report.

[macrom75]

"Sorry, requires Python module sqlite3 (pysqlite2 in python2.4)"

[shypike]

Looks like a screwed-up installation.
Can you check if this file exists: ....\SABnzbd\lib\sqlite3.dll ?

Do you have another sqlite3.dll somewhere in the system PATH?

This should be the content of the ....\SABnzbd\lib folder:

Code: Select all

        77,824 bz2.pyd
        12,288 Cheetah._namemapper.pyd
     1,089,536 LIBEAY32.dll
        49,152 OpenSSL.crypto.pyd
         7,168 OpenSSL.rand.pyd
        36,864 OpenSSL.SSL.pyd
        12,800 perfmon.pyd
       135,168 pyexpat.pyd
       110,592 pywintypes25.dll
     4,508,042 sabnzbd.zip
         8,192 select.pyd
        25,600 servicemanager.pyd
       260,096 sqlite3.dll
       208,896 SSLEAY32.dll
       479,232 unicodedata.pyd
        94,208 win32api.pyd
        13,824 win32event.pyd
        14,336 win32evtlog.pyd
        20,480 win32pipe.pyd
        40,960 win32process.pyd
       110,592 win32security.pyd
        36,864 win32service.pyd
        86,016 _ctypes.pyd
       135,168 _elementtree.pyd
       323,584 _hashlib.pyd
        53,248 _socket.pyd
        49,152 _sqlite3.pyd
       651,264 _ssl.pyd
         5,120 _win32sysloader.pyd
         9,728 _yenc.pyd

[macrom75]

Contents of $\SABnzbd\lib :

Code: Select all

 Directory of C:\Program Files (x86)\SABnzbd\lib

02/21/2010  09:18 PM    <DIR>          .
02/21/2010  09:18 PM    <DIR>          ..
01/29/2009  05:23 AM            77,824 bz2.pyd
03/03/2009  11:21 AM            12,288 Cheetah._namemapper.pyd
11/10/2009  03:33 PM         1,089,536 LIBEAY32.dll
11/13/2009  04:33 AM            49,152 OpenSSL.crypto.pyd
11/13/2009  04:33 AM             7,168 OpenSSL.rand.pyd
11/13/2009  04:33 AM            36,864 OpenSSL.SSL.pyd
01/29/2009  05:06 AM            12,800 perfmon.pyd
01/29/2009  05:23 AM           135,168 pyexpat.pyd
01/29/2009  05:24 AM           110,592 pywintypes25.dll
02/20/2010  08:23 AM         4,508,042 sabnzbd.zip
01/29/2009  05:23 AM             8,192 select.pyd
01/29/2009  05:09 AM            25,600 servicemanager.pyd
01/29/2009  05:23 AM           260,096 sqlite3.dll
11/10/2009  03:33 PM           208,896 SSLEAY32.dll
01/29/2009  05:23 AM           479,232 unicodedata.pyd
01/29/2009  05:06 AM            94,208 win32api.pyd
01/29/2009  05:06 AM            13,824 win32event.pyd
01/29/2009  05:06 AM            14,336 win32evtlog.pyd
01/29/2009  05:06 AM            20,480 win32pipe.pyd
01/29/2009  05:06 AM            40,960 win32process.pyd
01/29/2009  05:08 AM           110,592 win32security.pyd
01/29/2009  05:08 AM            36,864 win32service.pyd
01/29/2009  05:23 AM            86,016 _ctypes.pyd
01/29/2009  05:23 AM           135,168 _elementtree.pyd
01/29/2009  05:23 AM           323,584 _hashlib.pyd
01/29/2009  05:23 AM            53,248 _socket.pyd
01/29/2009  05:23 AM            49,152 _sqlite3.pyd
01/29/2009  05:23 AM           651,264 _ssl.pyd
01/29/2009  05:08 AM             5,120 _win32sysloader.pyd
08/12/2006  09:47 AM             9,728 _yenc.pyd
              30 File(s)      8,665,994 bytes

Here is a listing of the "sqlite3.dll" copies found on my machine :

Code: Select all

 Directory of C:\Program Files\BitDefender\BitDefender 2010

10/19/2009  03:21 PM           556,544 sqlite3.dll
               1 File(s)        556,544 bytes

 Directory of C:\Program Files (x86)\Common Files\Apple\Apple Application Support

09/04/2009  10:14 PM           406,816 SQLite3.dll
               1 File(s)        406,816 bytes

 Directory of C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin

08/28/2009  06:47 PM           401,408 sqlite3.dll
               1 File(s)        401,408 bytes

 Directory of C:\Program Files (x86)\Mozilla Firefox

02/21/2010  07:19 PM           457,688 sqlite3.dll
               1 File(s)        457,688 bytes

 Directory of C:\Program Files (x86)\SABnzbd\lib

01/29/2009  05:23 AM           260,096 sqlite3.dll
               1 File(s)        260,096 bytes

 Directory of C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone

04/17/2009  08:59 PM           428,592 sqlite3.dll
               1 File(s)        428,592 bytes

None of these files are in my system path.

Hope that helps!

[davejk]

This is caused by BitDefender. I'm not entirely sure how, but turning off its on-access scanner while you start SABnzbd+ allows it to start properly. You can turn it back on once SABnzbd+ is running and it continues to work without any further problems.

[macrom75]

Interesting...putting BitDefender into game mode allows SABnzbd to launch. Is this any AV software or just BitDefender that exhibits this particular problem.

I've not been too fond of BD since installing it; maybe this is an excuse to find another solution.

[shypike]

SABnzbd is often at war with "security" suites.
It does a number of very suspicious things:
- It opens a port for running a web servers (OK, most programs don't do that)
- It tries to send emails (OK, spamboys do that too)
- It communicates with DNS servers (duh)
- It accesses the Internet  (oh boy! )

[macrom75]

Makes sense. I haven't found an "exclusion list" in BitDefender yet, but I'll post back here for future searches once I figure out how to get things working smoothly. I should note that I am only using BitDefender AntiVirus 2010 not the comprehensive Internet Security suite.

Thanks to all for your rapid assistance. I'm looking forward to playing with SABnzbd this week!

[inpheaux]

Makes sense. I haven't found an "exclusion list" in BitDefender yet, but I'll post back here for future searches once I figure out how to get things working smoothly. I should note that I am only using BitDefender AntiVirus 2010 not the comprehensive Internet Security suite.

Thanks to all for your rapid assistance. I'm looking forward to playing with SABnzbd this week!

Consider switching to Microsoft Security Essentials. It's free, it's just as good as a commercial solution (and has gone through independent verification along those lines), and it plays nice with SABnzbd.

[macrom75]

Posting a quick update here. I haven't had any luck getting BitDefender to ignore the launch of SABnzbd. I've placed the entire C:\Program Files (x86)\SABnzbd directory + the sabnzbd.exe itself in the exclusion list. Perhaps it's something in the Python layer that is causing BD to freak out and block it.

Again, for those that find this in their quest for a solution: turn on Game Mode and launch SABnzbd, and everything works fine. You can turn Game Mode off right after launch with no apparent ill effects.

Or switch to Microsoft Security Essentials!