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Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 25th, 2020, 2:30 pm
by badbonez
I am running Sabnzbd on Synology NAS. Sabnzbd ver. 3.02 and Python 3.

Recently Sabnzbd is not uploading the files from the watch folder, it seems to read the folder but is not uploading the files. The watch folder's permissions are correct because when I set the folder in config>folders I do not get an error that it cannot read the folder. I have tried to change to a different watch folder and it still does not read the files.
I can manually import the .nzb file using the Add NZB button, and the download process works as expected. So the .nzb files are OK.
I have changed the scan speed of the watched folder without an effect.
I have restarted Sabnzbd and my Synology NAS without any effect.

I have set the Logging to +Debug. When I click the Scan Watched Folder the only thing that appears in the log is:

Code: Select all

2020-09-25 12:28:05,759::DEBUG::[api:125] API-call from 192.168.0.108 [Sonarr/2.0.0.5344 (dsm 6.2.2)] {'mode': 'queue', 'start': '0', 'limit': '0', 'apikey': '2413db99d21bc7447cc4f6519adb9e58', 'output': 'json'}
2020-09-25 12:28:05,775::DEBUG::[api:125] API-call from 192.168.0.108 [Sonarr/2.0.0.5344 (dsm 6.2.2)] {'mode': 'history', 'start': '0', 'limit': '30', 'category': 'tv', 'apikey': '2413db99d21bc7447cc4f6519adb9e58', 'output': 'json'}
2020-09-25 12:28:09,954::DEBUG::[api:125] API-call from 192.168.0.103 [Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36] {'mode': 'watched_now', 'apikey': ' REDACTED'}
2020-09-25 12:28:09,955::INFO::[dirscanner:220] Scheduled or manual watched folder scan 
(I redacted the API key)

Anyone have any suggestions?

Thank you.

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 26th, 2020, 1:06 am
by sander
In your watch folder, do the NZB files stay or disappear?

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 26th, 2020, 2:28 pm
by badbonez
sander wrote: September 26th, 2020, 1:06 am In your watch folder, do the NZB files stay or disappear?
The files stay.

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 26th, 2020, 11:00 pm
by sander
What directory have you specified as watch directory?

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 27th, 2020, 3:36 pm
by badbonez
sander wrote: September 26th, 2020, 11:00 pm What directory have you specified as watch directory?
/volume1/xWatch4NZBs

Although I don't know how it matters what folder I am using - it was working last week and recently stopped. I did not changed the watch folder.

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 27th, 2020, 3:58 pm
by sander
Weird. I have no idea what could be going on.

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 29th, 2020, 7:02 am
by safihre
Try a very random filename for your next NZB, it could be that it tried to import them before but failed and put them on the internal blacklist.

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 30th, 2020, 3:01 pm
by badbonez
safihre wrote: September 29th, 2020, 7:02 am Try a very random filename for your next NZB, it could be that it tried to import them before but failed and put them on the internal blacklist.
Thanks for the suggestion, but it still will not grab the file.

Re: Sabnzbd not grabbing files from watch folder - Synology NAS

Posted: September 30th, 2020, 3:18 pm
by badbonez
I was able to find a folder that SabNzbd does grab the files from, so I presume there are some permission issues that I need to resolve. Thanks all for the help.