sabnzbd becoming stuck processing files.

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wintermute
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Joined: January 16th, 2017, 7:59 am

sabnzbd becoming stuck processing files.

Post by wintermute »

Ver: 0.7.2, upgraded to 1.2.0
OS: Ubuntu 14.04.5 LTS (64 bit)
Downloaded from Linux Repository

I've never had a problem with sab before, but for some reason when I tried to download several nzbs at once, it froze up and held everything in waiting. I wasn't showing any errors.

I deleted all of the waiting nzbs and tried to download a single file. It downloaded, but became stuck unpacking. I checked all of my settings and tried again, but to no avail.

At this point I realized that I was on an older version of sab. I used the apt-get to remove my current install, updated my repositories, downloaded 1.2.0, and verified all of my settings were correct again.

The same thing is happening again and I'm not sure what causing it. There are still no errors.

Sab has always worked well for me out of the box, so I'm not certain what is going.

Any help would be kindly appreciated.
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safihre
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Re: sabnzbd becoming stuck processing files.

Post by safihre »

What happens if you backup your sabnzbd.ini and start with a completly fresh install with default settings?
So just input your newsserver details and download something you know is still on your server.

It might be some setting somewhere messing things up.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
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wintermute
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Re: sabnzbd becoming stuck processing files.

Post by wintermute »

Okay, so backed up sabnzbd.ini and then deleted sab completely off of my machine, including the hidden folder in the home folder.

I manually entered the settings for one of my usegroup accounts and tried some downloads. I tried a small download (100MB) and that worked. I tried a larger 1.5 gb download and it froze up again. I tried the small file again and it froze as well.

After that, I stopped sab, put my backup ini file back in the hidden folder and tried it again. Nothing would download.

For the life of me, I can't think of what would cause this. Before updating it was working fine before I tied to download several large files in a row.
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safihre
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Re: sabnzbd becoming stuck processing files.

Post by safihre »

Okay so we ruled out bad configuration.
Can you enable +Debug in the Status window? And then when it freezes again, click on Show logging and send me the log at Safihre@sabnzbd.org?
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
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wintermute
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Joined: January 16th, 2017, 7:59 am

Re: sabnzbd becoming stuck processing files.

Post by wintermute »

Will do. Thanks!
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wintermute
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Re: sabnzbd becoming stuck processing files.

Post by wintermute »

and sent! thanks so much for looking at this for me!
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