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Warning resulting in NZB's not downloading
Posted: January 8th, 2017, 11:04 am
by cyberhank
Hi,
Today none of my NZB's is processed by Sabnzbd anymore.
I put them in the watched folder as usual but nothing happens.
Even if I activate "scan watched folder".
When I do that, the following error appears under the warning section:
[08/Jan/2017:16:37:11] HTTP Traceback (most recent call last): File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/cherrypy/_cprequest.py", line 670, in respond response.body = self.handler() File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/cherrypy/lib/encoding.py", line 220, in __call__ self.body = self.oldhandler(*args, **kwargs) File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/cherrypy/_cpdispatch.py", line 60, in __call__ return self.callable(*self.args, **self.kwargs) File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/sabnzbd/interface.py", line 514, in tapi return api_handler(kwargs) File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/sabnzbd/api.py", line 112, in api_handler response = _api_table.get(mode, (_api_undefined, 2))[0](name, output, kwargs) File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/sabnzbd/api.py", line 702, in _api_watched_now sabnzbd.dirscanner.dirscan() File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/sabnzbd/dirscanner.py", line 437, in dirscan DirScanner.do.scan() File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/sabnzbd/dirscanner.py", line 416, in scan run_dir(dirscan_dir, None) File "/volume1/.@plugins/AppCentral/sabnzbdplus/sabnzbdplus/sabnzbd/dirscanner.py", line 345, in run_dir if os.path.isdir(path) or path in self.ignored or filename[0] == '.': File "/usr/local/AppCentral/python/lib/python2.7/genericpath.py", line 49, in isdir st = os.stat(s) UnicodeEncodeError: 'ascii' codec can't encode character u'\u2013' in position 47: ordinal not in range(128)
Any ideas what could be wrong and how to resolve ?
Re: Warning resulting in NZB's not downloading
Posted: January 8th, 2017, 12:02 pm
by safihre
On the first page of the Config, what does it say for Python Version?
Re: Warning resulting in NZB's not downloading
Posted: January 8th, 2017, 1:55 pm
by cyberhank
2.7.10 (default, Aug 19 2015, 09:18:54) [GCC 4.6.3] [ANSI_X3.4-1968]
Re: Warning resulting in NZB's not downloading
Posted: January 8th, 2017, 5:30 pm
by sander
UnicodeEncodeError: 'ascii' codec can't encode character u'\u2013' in position 47: ordinal not in range(128)
OK, let's check:
Doesn't look special (just a dash), but it is ... it is "Unicode Character 'EN DASH' (U+2013)"
Any ideas what could be wrong and how to resolve ?
Yes: check for a filename / directory name (in your NZB scan directory?) with that "–", which is different (wider) than the normal (and plain ASCII) "-", and rename it.
As you're on Linux / Unix (right?), this will help:
Code: Select all
$ find /home/sander | grep "–"
/home/sander/Downloads/complete/mp3/bla bla bla – brrr brrrr.bin
EDIT:
Command to find all files with non-ASCII characters in the filenames:
Code: Select all
find /home/sander | grep --color='auto' -P '[^\x00-\x7F]'
On my system:
Code: Select all
$ find /home/sander | grep --color='auto' -P '[^\x00-\x7F]'
/home/sander/.cache/wallch/thumbs/513216=^usr^share^backgrounds^Classic_Guitar_Detail_by_Sten_Jørgen_Pettersen.jpg
/home/sander/.cache/wallch/thumbs/1667994=^usr^share^backgrounds^Alien_wing_by_Ralph_Crützen.jpg
/home/sander/Downloads/complete/mp3/bla bla bla – brrr brrrr.bin
Re: Warning resulting in NZB's not downloading
Posted: January 9th, 2017, 5:07 pm
by sander
@cyberhank Did this solve the problem?
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 2:22 am
by cyberhank
Hi sander,
Yes this did it !
Didn't expect the root cause to be this simple...
Actually one of my first assumptions was that it would have something to do with the file naming, but after I added another (just regular text characters) file name and the download still didn't start, I thought it had to be something else.
Now I realize that the files with the "bad" names where also still in the download queue and therefore the error still popped up when the queue needed to be processed.
Many thanks for your quick help :-)
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 2:46 am
by sander
Now I realize that the files with the "bad" names where also still in the download queue and therefore the error still popped up when the queue needed to be processed.
Oh, really? Then I have the following questions for you:
Which version of SABnzbd?
Which OS is SAB running on?
In the SAB logging, what does the line "Preferred encoding =" say?
Code: Select all
2017-01-10 08:45:23,673::INFO::[sabnzbdplus:1169] --------------------------------
2017-01-10 08:45:23,673::INFO::[sabnzbdplus:1170] sabnzbdplus-1.2.0RC1 (rev=669e43a65edcee0b0b12950ed3307dcf38bb2c1a)
2017-01-10 08:45:23,673::INFO::[sabnzbdplus:1171] Full executable path = /usr/bin/sabnzbdplus
2017-01-10 08:45:23,674::INFO::[sabnzbdplus:1183] Platform = posix
Code: Select all
2017-01-05 22:35:00,395::INFO::[SABnzbd:1204] Preferred encoding = UTF-8
2017-01-07 09:38:35,614::INFO::[sabnzbdplus:1192] Preferred encoding = UTF-8
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 2:58 am
by safihre
@sander: ANSI_X3.4-1968
(we also show it on first page of the Config in the Python version string, that's why I asked him
)
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 3:45 am
by cyberhank
@sander:
preferred encoding: see above.
OS: I believe it's LINUX (it's running om my ASUSTOR NAS).
SABnzbd version: Im am not sure, but I think it's 1.1.1
(I can double-check later on; I am @ work now...)
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 3:54 am
by sander
safihre wrote:@sander: ANSI_X3.4-1968
(we also show it on first page of the Config in the Python version string, that's why I asked him
)
So it's not only Python version, but also the encoding used?
"ANSI_X3.4-1968 which is commonly called US-ASCII or simply ASCII" (source:
http://www.iana.org/assignments/charact ... sets.xhtml ) so plain ASCII. That explains the problems with stuff in the queue, I would say.
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 4:21 am
by cyberhank
OK, I will keep monitoring the filenames of the files I download in the future for non-plain-ASCII characters.
In case of issues, the first thing I will check will be the filename...
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 4:29 am
by sander
cyberhank wrote:OK, I will keep monitoring the filenames of the files I download in the future for non-plain-ASCII characters.
In case of issues, the first thing I will check will be the filename...
Hmmm ... can you check if you can change ASUSTOR's encoding to UTF-8 / Unicode? Somewhere in the system settings ... ?
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 5:51 am
by cyberhank
I will do and report back this evening.
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 12:21 pm
by cyberhank
Can't find the option.
Can only find this:
Select the codepage for non-Unicode filename conversion.
This is default set to English.
Re: Warning resulting in NZB's not downloading
Posted: January 10th, 2017, 2:23 pm
by sander
cyberhank wrote:Can't find the option.
Can only find this:
Select the codepage for non-Unicode filename conversion.
This is default set to English.
That "Select the codepage for non-Unicode filename conversion." seems to suggest that Unicode is already the default on your Asustor, doesn't it? If so, it's strange your Python / SABnzbd has ANSI as encoding.
I'm afraid I can't help you further
FWIW: info on code pages
https://en.wikipedia.org/wiki/Code_page