items queue but will not start to download

[mmace]

Hi, I've seen this asked a few times, but I cannot get it to work with previous answers.

Version: 1.0.0 [a58bb38]
OS: Windows 10
Install-type: Windows Installer
Skin (if applicable): Default
Firewall Software: None (Windows not enabled)
Are you using IPV6? no, disabled on my LAN card
Is the issue reproducible? yes

I used to use sabnzbd in the past, moved away and just come back to it. I uninstalled it and reinstalled it. All seems set up OK, can connect with the tests (tweaknews), using port 443 (tried 563 too), SSL type is 'default' (tried all the others too)
I've added various NZBs of different sizes that all download OK in alt.binz client. made sure there's only 1 in the queue, removed all others each time to make sure nothing is blocking the queue. I've restarted sabnzbd, restarted my PC.

What's happening is, the item is added to the queue, it's not paused, but it doesn't begin downloading, it creates some files int he temp folder but nothing downloads
struggling with this, please can anyone advise?
thanks

Code: Select all

2016-03-31 09:36:46,517::INFO::[SABnzbd:1243] --------------------------------
2016-03-31 09:36:46,517::INFO::[SABnzbd:1244] SABnzbd.exe-1.0.0 (rev=a58bb385f57d0c5c8a92b7e3ea082d776363767e (not committed))
2016-03-31 09:36:46,517::INFO::[SABnzbd:1245] Full executable path = C:\Program Files (x86)\SABnzbd\SABnzbd.exe
2016-03-31 09:36:46,517::INFO::[SABnzbd:1253] Platform=Windows-10-10.0.10240 (=Vista+ x64) Class=nt
2016-03-31 09:36:46,517::INFO::[SABnzbd:1258] Python-version = 2.7.11 (v2.7.11:6d1b6a68f775, Dec  5 2015, 20:32:19) [MSC v.1500 32 bit (Intel)]
2016-03-31 09:36:46,517::INFO::[SABnzbd:1259] Arguments = "C:\Program Files (x86)\SABnzbd\SABnzbd.exe"
2016-03-31 09:36:46,522::INFO::[SABnzbd:1304] Read INI file C:\Users\{myUserName}\AppData\Local\sabnzbd\sabnzbd.ini
2016-03-31 09:36:46,545::INFO::[__init__:965] Loading data for rss_data.sab from C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\rss_data.sab
2016-03-31 09:36:46,545::INFO::[__init__:965] Loading data for totals10.sab from C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\totals10.sab
2016-03-31 09:36:46,545::INFO::[__init__:968] C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\totals10.sab missing
2016-03-31 09:36:46,545::INFO::[__init__:965] Loading data for totals9.sab from C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\totals9.sab
2016-03-31 09:36:46,545::INFO::[__init__:968] C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\totals9.sab missing
2016-03-31 09:36:46,644::INFO::[postproc:89] Loading postproc queue
2016-03-31 09:36:46,644::INFO::[__init__:965] Loading data for postproc2.sab from C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\postproc2.sab
2016-03-31 09:36:46,644::INFO::[__init__:965] Loading data for queue10.sab from C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\queue10.sab
2016-03-31 09:36:46,644::INFO::[__init__:965] Loading data for watched_data2.sab from C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\watched_data2.sab
2016-03-31 09:36:46,644::INFO::[__init__:965] Loading data for Rating.sab from C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\Rating.sab
2016-03-31 09:36:46,644::INFO::[__init__:968] C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\Rating.sab missing
2016-03-31 09:36:46,648::INFO::[scheduler:190] Setting schedule for midnight BPS reset
2016-03-31 09:36:46,648::INFO::[downloader:241] Resuming
2016-03-31 09:36:46,648::INFO::[__init__:349] All processes started
2016-03-31 09:36:46,648::INFO::[SABnzbd:355] Web dir is C:\Program Files (x86)\SABnzbd\interfaces\Glitter
2016-03-31 09:36:46,648::INFO::[SABnzbd:355] Web dir is C:\Program Files (x86)\SABnzbd\interfaces\Config
2016-03-31 09:36:46,668::INFO::[SABnzbd:483] _yenc module... found!
2016-03-31 09:36:46,668::INFO::[SABnzbd:491] par2 binary... found (C:\Program Files (x86)\SABnzbd\win\par2\x64\par2.exe)
2016-03-31 09:36:46,668::INFO::[SABnzbd:496] par2-classic binary... found (C:\Program Files (x86)\SABnzbd\win\par2\par2-classic.exe)
2016-03-31 09:36:46,668::INFO::[SABnzbd:499] UNRAR binary... found (C:\Program Files (x86)\SABnzbd\win\unrar\x64\UnRAR.exe)
2016-03-31 09:36:46,668::INFO::[SABnzbd:505] unzip binary... found (C:\Program Files (x86)\SABnzbd\win\unzip\unzip.exe)
2016-03-31 09:36:46,668::INFO::[SABnzbd:511] 7za binary... found (C:\Program Files (x86)\SABnzbd\win\7zip\7za.exe)
2016-03-31 09:36:46,668::INFO::[SABnzbd:527] pyOpenSSL... found (True)
2016-03-31 09:36:46,668::INFO::[SABnzbd:1367] SSL version OpenSSL 1.0.1q 3 Dec 2015
2016-03-31 09:36:46,668::INFO::[SABnzbd:1368] pyOpenSSL version 0.13.12
2016-03-31 09:36:46,668::INFO::[SABnzbd:1369] SSL potentially supported protocols ['SSLv2', 'SSLv23', 'SSLv3', 'TLSv1', 'TLSv1_1', 'TLSv1_2']
2016-03-31 09:36:46,668::INFO::[SABnzbd:1370] SSL actually supported protocols ['t12', 't11', 't1', 'v23', 'v3', 'v2']
2016-03-31 09:36:46,668::INFO::[SABnzbd:1516] Starting web-interface on 127.0.0.1:8080
2016-03-31 09:36:47,674::INFO::[_cplogging:216] [31/Mar/2016:09:36:47] ENGINE Bus STARTING
2016-03-31 09:36:47,674::INFO::[_cplogging:216] [31/Mar/2016:09:36:47] ENGINE Started monitor thread '_TimeoutMonitor'.
2016-03-31 09:36:47,880::INFO::[_cplogging:216] [31/Mar/2016:09:36:47] ENGINE Serving on http://127.0.0.1:8080
2016-03-31 09:36:47,880::INFO::[_cplogging:216] [31/Mar/2016:09:36:47] ENGINE Bus STARTED
2016-03-31 09:36:47,880::INFO::[zconfig:77] Bonjour/ZeroConfig does not support "localhost"
2016-03-31 09:36:49,042::INFO::[SABnzbd:1588] Starting SABnzbd.exe-1.0.0
2016-03-31 09:36:49,045::INFO::[dirscanner:302] Dirscanner starting up
2016-03-31 09:36:49,046::INFO::[urlgrabber:69] URLGrabber starting up
2016-03-31 09:36:59,069::INFO::[dirscanner:350] Trying to import C:\Users\{myUserName}\Desktop\sample_download-HiTS.iNT.nzb
2016-03-31 09:37:00,072::INFO::[misc:806] Creating directories: \\?\C:\Downloads-temp\sample_download-HiTS.iNT
2016-03-31 09:37:00,073::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[00/24] - "00-sample-.m3u" yEnc (1/1) added to queue
2016-03-31 09:37:00,075::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[01/24] - "00-sample-.nfo" yEnc (1/1) added to queue
2016-03-31 09:37:00,078::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[02/24] - "00-sample-.sfv" yEnc (1/1) added to queue
2016-03-31 09:37:00,081::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[03/24] - "00-sample-.jpg" yEnc (1/2) added to queue
2016-03-31 09:37:00,082::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[04/24] - "01-sample-song_name.mp3" yEnc (1/15) added to queue
2016-03-31 09:37:00,105::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[18/24] - "sample-.par2" yEnc (1/1) added to queue
2016-03-31 09:37:00,111::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[19/24] - "sample-.vol00+01.PAR2" yEnc (1/2) added to queue
2016-03-31 09:37:00,114::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[20/24] - "sample-.vol01+02.PAR2" yEnc (1/4) added to queue
2016-03-31 09:37:00,115::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[21/24] - "sample-.vol03+03.PAR2" yEnc (1/5) added to queue
2016-03-31 09:37:00,117::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[22/24] - "sample-.vol06+05.PAR2" yEnc (1/8) added to queue
2016-03-31 09:37:00,118::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[23/24] - "sample-.vol11+08.PAR2" yEnc (1/13) added to queue
2016-03-31 09:37:00,121::INFO::[nzbstuff:479] File [139539]-[#altbin@EFNet]-[Full]-[sample-]-[24/24] - "sample-.vol19+17.PAR2" yEnc (1/27) added to queue
2016-03-31 09:37:00,121::INFO::[__init__:589] Backing up \\?\C:\Downloads-temp\sample_download-HiTS.iNT\__ADMIN__\sample_download-HiTS.iNT.nzb.gz
2016-03-31 09:37:00,132::INFO::[nzbqueue:250] Saving queue
2016-03-31 09:37:00,141::INFO::[__init__:941] Saving data for queue10.sab in C:\Users\{myUserName}\AppData\Local\sabnzbd\admin\queue10.sab

[mmace]

My fault!!

I had a space after the address (even though tests say it worked)
removed it and everything started downloading

[sander]

My fault!!

I had a space after the address (even though tests say it worked)
removed it and everything started downloading

That would be a bug. I'll check if I can reproduce that.

[sander]

Update:

I can reproduce it with SAB 1.0.0, so it's a bug. I've reported it on github: https://github.com/sabnzbd/sabnzbd/issues/529

[jimmyimpossible]

Hello. Please forgive my newbie-ness. I've been using sabnzbd for a little while now with great success. However upon upgrade to 1.0.0 I am having a similar issue described here where items will queue but not download. I looked over the forum posts from the last few weeks and nothing that I found seemed to help. I'm sure it is something silly. Any help would be appreciated.

Version: 1.0.0
OS: Windows 10
Install-type: Windows Installer
Skin (if applicable): Currently default, but I tried them all
Firewall Software: Windows firewall
Are you using IPV6? My newbie shows here. Not sure. In the Special config section ipv6_hosting is not checked, ipv6_servers is set to 1. Under Status->Dashboard->IPv6 address there is an entry there.

I'm not seeing any errors in the log. My connections are showing as this:
Server: secure.usenetserver.com

Priority = 0 Enabled

# Connections: 0

When I test the server connection under config I get a Connection Successful message.

Any help would be appreciated. Thanks.

[mj0126]

I believe I may be encountering this issue as well. I recently reinstalled Windows 7, and downloaded version 1.0.0, but downloads are not appearing to start. They queue and populate __ADMIN__ folders in the "incomplete" folder, but do not download. They only display "0:00:00 left" on the queue screen. Re-booting both the machine and the service, as well as pausing, restarting and re-enabling SABnzbd are to no avail. Testing connection to my provider (NewsDemon) continually shows "Connection Succesful". I've confirmed Max Retries is set to 3, and I've reduced Server Timeout to 60 seconds. As jimmyimpossible mentions, no discernible errors in the logs, and seeing the same thing in connections (just with a different provider). I've also verified that the port SABnzbd is using is open and visible via http://portchecker.co/canyouseeme.

[shypike]

Don't you get errors and warnings?

[safihre]

And can you make sure that in the settings of your server you have selected the Default category?