SABnzbd Forums

Posted: **January 22nd, 2016, 10:36 am**

I just installed sabnzbd on Ubuntu with "sudo apt-get install sabnzbdplus" and when I run it for the first time I get the error below. Any ideas what the problem could be?

Code: Select all

500 Internal Server Error

   The server encountered an unexpected condition which prevented it from fulfilling the request.
Traceback (most recent call last):
  File "/usr/share/sabnzbdplus/cherrypy/_cprequest.py", line 670, in respond
    response.body = self.handler()
  File "/usr/share/sabnzbdplus/cherrypy/lib/encoding.py", line 217, in __call__
    self.body = self.oldhandler(*args, **kwargs)
  File "/usr/share/sabnzbdplus/cherrypy/_cpdispatch.py", line 61, in __call__
    return self.callable(*self.args, **self.kwargs)
  File "/usr/share/sabnzbdplus/sabnzbd/interface.py", line 322, in index
    # For Glitter we pre-load the JSON output
  File "cheetah__usr_share_sabnzbdplus_interfaces_Glitter_templates_main_tmpl_1453460008_66_36891.py", line 173, in
 respond
NotFound: cannot find 'preload_queue'

   Powered by CherryPy 3.8.0

Posted: **January 22nd, 2016, 11:01 am**

Could you uninstall and try to install it again? There seems to be some file missing or wrongly upgraded.

Posted: **January 22nd, 2016, 11:17 am**

Thanks but I'd already tried that and it made no difference.

Posted: **January 23rd, 2016, 3:48 am**

This is after the setup-wizard?
Can you try to go to:
http://**WhateverYourSABUrlIs**:8080/config
Then set the skin to Plush and see if it loads normally then?

Posted: **January 23rd, 2016, 10:25 am**

I wasn't getting as far as the setup-wizard but after doing as you suggested and setting the skin to Plush it's now working.
Many thanks!

Posted: **May 17th, 2016, 5:17 pm**

I'm getting a very similar behavior with or without sabnzbdplus installed.

Background: I installed from default repos in UbuntuMATE 16.04. Having gotten a 0.7.x version, I wanted to upgrade. I added the ppa and tried installing 1.0.2 from there. Web interface blew up. Whether I install new or old, nothing but the main screen loads; everything else shows the above error (or close to it). If I uninstall altogether, I get the above error(or close to it).

How do I completely get rid of sab to start over? It is leaving behind some elements of the web, obviously. Maybe getting rid of that will do the trick?

Thanks!

Posted: **May 17th, 2016, 5:31 pm**

Reboot seems to have helped. installed after reboot and can now go through setup again.

Thanks!

SABnzbd Forums

500 Internal Server Error on startup with Ubuntu package

500 Internal Server Error on startup with Ubuntu package

Re: 500 Internal Server Error on startup with Ubuntu package

Re: 500 Internal Server Error on startup with Ubuntu package

Re: 500 Internal Server Error on startup with Ubuntu package

Re: 500 Internal Server Error on startup with Ubuntu package

Re: 500 Internal Server Error on startup with Ubuntu package

Re: 500 Internal Server Error on startup with Ubuntu package