SABnzbd Forums

Posted: **January 16th, 2016, 7:17 pm**

Hi

I just updated to the latest beta and this is the first beta that caused Sab to break.

Version: 0.8 beta5)
OS: Windows 8.1 pro latest updates
Install-type: exe file from sourceforge
Firewall Software: Windows firewall, no changes
Are you using IPV6? No
Is the issue reproducible? Unknown

If I go to the Sab web address, I'm prompted for login, but when I log in I see this error message:

Code: Select all

500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
  File "cherrypy\_cprequest.pyo", line 618, in respond
  File "cherrypy\_cpdispatch.pyo", line 25, in __call__
  File "sabnzbd\interface.pyo", line 300, in index
  File "_Program_Files__x86__SABnzbd_interfaces_Glitter_templates_main_tmpl.py", line 116, in respond
NotFound: cannot find 'pid'
Powered by CherryPy 3.2.0

I have rebooted, to no avail

Posted: **January 17th, 2016, 6:02 am**

That is a very strange error, like some part of the upgrade did not went correctly (maybe a file persmisson issue at time of update).
Could you completely uninstall SAB (make a backup of your settings file, located in C:\Users\USERNAME\AppData\Local\sabnzbd, just to make sure, your settings shouldn't be deleted) and reinstall it?
Make sure the installation is completely gone from the Program Files folder after uninstall.

Posted: **January 17th, 2016, 10:50 pm**

Thank you. We appear to be back in business!

I suspect I may know what happened. My Windows machine was originally set up with a Microsoft account, and then I switched to a local administrator account. Sab was still in the Microsoft account folders. Why this wasn't a problem on the previous betas, I have no idea.

But following your help seems to have fixed the problem.

Thanks again!

SABnzbd Forums

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