SABnzbd Forums

Hey there,

My sabnzbd is stopping several times a day.

To answer the specific questions:

Version: 0.7.1.1
OS:OSX, 10.8.3
Install-type: osx .app
Skin (if applicable): plush
Firewall Software: none
Are you using IPV6? no
Is the issue reproducible? yes, but only by time

When it's running, it runs totally fine. I can't pinpoint what makes it happen as it just seems to stop after a while when I'm not watching. It's not when it's downloading something. I read somewhere that disabling the menu bar widget could help but i tried and that didn't help.
To get it back up again I just have to run the app; it'll stay up for a few hours then stop again.

Any thoughts?

Set logging to Debug on the Status page.
Then, after a stop, restart SABnzbd and look in the log file (also on Status page), you'll get a text file.
Look for "error".

Wouldn't you know it I'm still waiting for a stoppage. I promise it was doing it more than twice a day until I posted the cry for help!

OK, here we go. Took a wee bit longer than usual but it happened today. These are the only 5 occurrences of the word "error".

2013-05-19 19:46:46,432::INFO::[osxmenu:372] [osx] queueUpdate Exception <type 'exceptions.AttributeError'>
2013-05-19 19:46:46,442::INFO::[__init__:928] Loading data for totals9.sab from /Users/xxx/Library/Application Support/SABnzbd/admin/totals9.sab
2013-05-19 19:46:46,458::INFO::[osxmenu:479] [osx] stateUpdate Exception <type 'exceptions.AttributeError'>
2013-05-19 19:46:46,459::INFO::[osxmenu:488] [osx] iconUpdate Exception <type 'exceptions.AttributeError'>
2013-05-19 19:46:46,459::INFO::[osxmenu:507] [osx] pauseUpdate Exception <type 'exceptions.AttributeError'>
2013-05-19 19:46:46,459::INFO::[osxmenu:522] [osx] speedlimitUpdate Exception <type 'exceptions.AttributeError'>

That's not the cause, but a known issue without serious consequences.
Is anything odd visible in OSX's own Applications->Utilities->Console app?

ok, thanks; will check console when it happens again.

Here's a crash report.

http://pastebin.com/cv877FMN

It looks like the same issue reported by some other people.
A crash deep inside Apple's own Python run-time libraries.
So far I have not been able to reproduce the issue, not to find any work-around.
I have my hopes set for release 0.8.0 which has lots of internal changes,
including a new web server framework. This may make the problem go away.

dang!

well thank you for checking back -- your help is much appreciated.

Hi shypike, I am running into the same issue. Any idea when that new version will be released ?

Not for a while, we're not at Alpha quality level yet.