SABnzbd Forums

Hi there,
I am encountering an error in sabnzbd – following which movies don’t get added to the queue. The error message says that sabnzbd is having problems fetching messages from www.newzbin.com. Namely “check your username and password”. I have reset my username and password in the sabnzbd Config/Servers interface and I have re-logged on to Newzbin – it doesn’t make any difference. I don’t understand what has happened. It’s as if sabnzbd can’t talk to newzbin anymore… I didn’t even know sabnzbd actually connected to newzbin, since I am copying the movies id from newzbin into sabnzbd myself and this always worked fine.
I have installed a IE update and SP3 for XP recently, and then I started having connection problems: I reset the port to 23 in sabnzbd and then it could connect again. But now I get the abovementioned error…
I am set up as follows: I have a (pay-for) account at giganews. This is the username and password I use to set up the server in sabnzbd – it points to news-europe.giganews.com server.
I usually just browse http://www.newzbin.com/browse/category  (for which I also have a pay-for account) and pick a movie and copy the ID into SABnzbd – now when I do this the movie doesn’t get added to the queue and I get the “check your username and password error” instead.

On another note, I have noticed that the sabnzbd.ini file “changes itself” regularly: I have set up my downloads to go to my e: drive (which is an external hard drive), but every time sabnzbd crashes, the file resets itself to point to downloads/incomplete & downloads/complete, instead of going to e:/downloads/incomplete & e:/downloads/complete – hence downloads fail. Is there a way to prevent that the file gets changed out of the blue by some underlying process?

Please help if you can I have spent too much already in trying to fix all these issues and I would really like to have it work normally as it should without further interferences. Many many thanks,
Marilyne

Which version are you using?

Some versions of SABnzbd have problems with storing passwords containing "#" or "," characters, please avoid these.
The INI file is written back to disk at startup and when changing the configuration from the UI.
It is not a read-only file.
The only reason I can think of why SABnzbd would "correct" the folder settings, is that
the folders do not exist and/or cannot be created.
Look through the log files for clues.
Make sure the external harddisk is active before starting SABnzbd.

From your description I get the impression that you forgot to set the username and password for Newzbin in the Config->Newzbin page.
Any access to Newzbin always requires username and password.