SABnzbd Forums

Hello! I know this is a newbie question, but when I've searched for help, looking if similar questions have been answered before, it seems like all the issues I'm finding are a lot more complex than I perceive mine to be.

My problem is simply that I upgraded from 0.7.2 (I believe) to 0.7.3 on a Mac today. The way I did this was to drag the new app to my apps folder, and allow it to replace the existing app with the same name. Now, my queue is missing. It looks like all my other configuration settings are still there. It also looks like my list of previous downloads is still there - both those that were successful and those that weren't. So, it really just seems like SABnzbd thinks there are zero items in the queue. Any help you all might provide to fix this one, I'd much appreciate!

I've done a little more digging around. I actually use CrashPlan for my offsite backups, and it keeps all versions of my past files. I'm guessing the file queue9.sab is the one that dictates/houses and queue. And, based on CrashPlan's versioning, this file went from being 10 KB big to 12 bytes right around the time I upgraded SABnzbd.

This leads me to believe the 10 KB old version is the one that has all my data, and is more useful than the 12 byte empty version. So, I thought a simple solution might be to shutdown SABnzbd, and overwrite the 12 byte file with the older 10 KB version from Crashplan's backup. Everything goes fine with the overwrite and then replacing the file. But then, when I open SABnzbd, the 10 KB file drops back down to 12 bytes and my queue is empty!

Any help would be much appreciated!

The queue file contains very little info.
Go to the Status page, tab "Queue repair".
There you should find your lost jobs which you can move back to the queue.

Thanks! I actually did try that. It put three files back in my queue (I think it was the three that were partially downloaded, but don't quote me on that), but I actually had hundreds of files in my queue that are still missing. Is there anything else I could try? Like I said, I do have the online backup which versions every file (even apps and hidden files) on my computer, so if the information ever was on my computer, that might be one way to get it back. Thanks again for your help!!

SABnzbd collects all queued objects in separate folders in the "temporary download folder".
Check that folder outside of SABnzbd.
If the folders are gone, there's no way to restore, unless from a backup.

SABnzbd never just removes job folders, unless you told it to do so with
the Purge button and choosing "remove jobs including files".
A crash may wipe the queue index file, not the individual jobs.

Thanks! It looks like this folder contains the downloads that had started and were unsuccessful. And, those are showing up in my SABznbd history, so I think we're all good there.

I think the files that are missing are the ones that were added to my queue and hadn't started yet. I do have backups of everything, so I'm hopeful I should be able to find these too. Do you know where SABnzbd might store this info, and how I might restore it from my offsite versioned backup? Thanks so much!

SABnzbd collects each queued NZB in a separate folder in the "temporary download folder".
Check in Config->Folders which folder that is.

Thanks! And, just to confirm, this would contain the NZBs of both files that were halfway downloaded, as well as those that were added to my queue at some point but had never downloaded a byte?

Yes, each NZB gets its own folder there.

Perfect! I think that solves it, then! Thanks so much for all your help.