nzb not added to queue, download does not start [SmartOS]

[n_goossens]

Hello,

My SABnzbd install does not queue and start downloads. The software is running and my usenet provider tests successfully. However, when I add an nzb (any nzb), I see a directory in the incomplete folder is created, but the download is not added to the queue. Logging is set to debug, but the only entry it shows is "Creating directories: /export/shared/incomplete/[nzbname]"

Please help!

Version 0.7.20
OS: SunOS 5.11 joyent_20141113T164921Z i86pc i386 i86pc Solaris
Install type: python source

[shypike]

Do you get any warnings?
Are you using a pre-queue script?
Check Config->Folders

[n_goossens]

No warnings. Logging is set to debug.
No pre-queue script.
In folders, temp download and complete download location are set, permissions for completed downloads set to 777 to be sure.

[shypike]

If you have debug logging on, inspect the log file just after an NZB failed to load.
Download the file from the Status page and start at the bottom.

[n_goossens]

NZBs are never added to the queue in the first place.

Steps:
1. I choose "choose file" from the Add section on the Home tab, select an NZB and click Add
2. In the log file, I see:
2014-11-29 09:46:44,496::INFO::[__init__:628] Adding [nzname].nzb
2014-11-29 09:46:44,498::INFO::[misc:811] Creating directories: /export/shared/incomplete/[nzbname]

That's it. The nzb is never added to the queue. The Queue tab is empty. No other entries in the log file, no errors. On the status page, there is nothing.

[shypike]

Did you really enable Debug logging?
There should be more information.

[n_goossens]

2014-11-28 20:59:17,475::INFO::[SABnzbd:1597] Starting SABnzbd.py-0.7.20
2014-11-28 20:59:17,475::DEBUG::[__init__:346] Starting postprocessor
2014-11-28 20:59:17,476::DEBUG::[__init__:349] Starting assembler
2014-11-28 20:59:17,476::DEBUG::[__init__:352] Starting downloader
2014-11-28 20:59:17,477::DEBUG::[scheduler:188] Starting scheduler
2014-11-28 20:59:17,478::DEBUG::[__init__:357] Starting dirscanner
2014-11-28 20:59:17,478::INFO::[dirscanner:277] Dirscanner starting up
2014-11-28 20:59:17,479::DEBUG::[__init__:364] Starting urlgrabber
2014-11-28 20:59:17,479::INFO::[urlgrabber:77] URLGrabber starting up
2014-11-28 23:37:00,077::INFO::[__init__:628] Adding QxZGzCx7gCzxQOd7ODGA.nzb
2014-11-28 23:37:00,079::INFO::[misc:811] Creating directories: /export/shared/incomplete/QxZGzCx7gCzxQOd7ODGA

And that's the last log entry..

[shypike]

Can you email one of the failing NZB files
to bugs@sabnzbd.org ?
(Please add the URL of this post.)

[shypike]

The NZB files are of course fine, since they load on your Mac.
I missed the part where you said that you run SABnzbd on SunOS.
Which version of Python are you using?
I assume you installed yEnc and Cheetah?
And use SABnzbd's own CherryPy?

Which SunOS is that, where did you get it?

[n_goossens]

This is SmartOS (smartos.org), a Solaris clone based on Illumos. It's a hypervisor offering zones (like Docker) and has KVM support. My SABnzbd install runs in a zone.

[root@sabnzbd ~/.sabnzbd/logs]# python --version
Python 2.7.8

[root@sabnzbd ~/.sabnzbd/logs]# cheetah --version
2.4.4

[root@sabnzbd ~/.sabnzbd/logs]# yencode --version
yencode - yencode 0.46

I didn't install cherrypy so assuming I am using the SABnzbd's own version.

[sander]

2014-11-28 23:37:00,079::INFO::[misc:811] Creating directories: /export/shared/incomplete/QxZGzCx7gCzxQOd7ODGA

And that's the last log entry..

Is /export/shared/ NOT a local disk, but a network share or disk share in another zone/container?

And does that directory /export/shared/incomplete/QxZGzCx7gCzxQOd7ODGA then exist? Is it writable for the account under which sabnzbd is running?

And to see if SAB is hanging, you could change the sabnzbd/misc.py code from

Code: Select all

@synchronized(DIR_LOCK)
def create_dirs(dirpath):
    """ Create directory tree, obeying permissions """
    if not os.path.exists(dirpath):
        logging.info('Creating directories: %s', dirpath)
        if not create_all_dirs(dirpath, True):
            logging.error(Ta('Failed making (%s)'), dirpath)
            return None
    return dirpath

to

Code: Select all

@synchronized(DIR_LOCK)
def create_dirs(dirpath):
    """ Create directory tree, obeying permissions """
    if not os.path.exists(dirpath):
        logging.info('Creating directories: %s', dirpath)
        if not create_all_dirs(dirpath, True):
            logging.error(Ta('Failed making (%s)'), dirpath)
            return None
        logging.info('Creating directories .... done!: %s', dirpath)
    return dirpath

[n_goossens]

Yes, it exists.

[root@sabnzbd /opt/local/sabnzbd]# ls /export/shared/incomplete/
QxZGzCx7gCzxQOd7ODGA

Misc.py code changed, logs now show:

2014-12-01 23:04:28,940::INFO::[__init__:628] Adding QxZGzCx7gCzxQOd7ODGA.nzb
2014-12-01 23:04:28,942::INFO::[misc:811] Creating directories: /export/shared/incomplete/QxZGzCx7gCzxQOd7ODGA
2014-12-01 23:04:28,942::INFO::[misc:815] Creating directories .... done!: /export/shared/incomplete/QxZGzCx7gCzxQOd7ODGA

[n_goossens]

And yes, /export/shared is a ZFS disk pool named download (one disk) that is shared from the host to the zone.

[sander]

And yes, /export/shared is a ZFS disk pool named download (one disk) that is shared from the host to the zone.

Can you try to use the standard /home/<user>/ and the standard, relative paths for the Download dir etc, so more "local" disks?

[n_goossens]

Sadly, that does not make a difference. The behavior is the same: incomplete folder is created, that's it.