nzb's not appearing in queue

[vanessah838]

Hello,

I've been using SABnzbd with Sick Beard for years now, and have recently switched to using GingaDaddy as my indexer. I signed up for VIP with GingaDaddy, and it worked perfectly for a couple weeks. I typically manually download the nzb file from the indexer, where it goes to the watched folder for SABnzbd, which picks it up, deletes it, downloads it, and auto processes to Sick Beard. Everything was working wonderfully, until randomly in the middle of doing some searching on GingaDaddy, SABnzbd stopped downloading. It would seem that the nzb file is being downloaded properly, put into the watched folder, SABnzbd picks up the nzb file from the watched folder, (as the nzb files are being deleted within seconds), but then nothing appears in the queue.

I've read all kind of manuals and checked everything I could possibly think of, so am hoping that someone might be able to help me out! I'm not getting any warnings from SABnzbd, and my connection to my server (Astraweb) keeps saying that it's successful. I've restarted everything I can possibly think of, so any suggestions would be very much appreciated. If any more information is necessary or useful, please let me know and I would be happy to provide it!

Thanks so much!

- Vanessa

[shypike]

Have you tried a "Queue Repair" in the Status->Repair page?
Do you have a pre-queue script installed (if you don't know what this is, never mind)?
Does adding NZB files manually in the watched folder help?

[vanessah838]

I'm pretty sure I did a Queue Repair previously when I was troubleshooting, but for good measure, did it again now. Had one random thing from 2012 start downloading, which was successfully completed, but nothing that I've tried to add recently.

I don't have any pre-queue scripts installed, so don't think that's a potential problem.

I tried adding nzb files manually into the watched folder again, and still no success. Even when I add them manually, they're being deleted within 5 seconds, so I can tell that they're being picked up.

Thanks so much for your suggestions! Any other info I can provide or suggestions of things to try?

Cheers,
Vanessa

[shypike]

Can you check the content of the NZB files?
The start should be something like this:

Code: Select all

<?xml version="1.0" encoding="iso-8859-1" ?>
<!DOCTYPE nzb PUBLIC "-//newzBin//DTD NZB 1.0//EN" "http://www.nzbindex.com/nzb-1.0.dtd">
<nzb xmlns="http://www.newzbin.com/DTD/2003/nzb">

and it should end with this:

Code: Select all

</segments>
</file>
</nzb>

[vanessah838]

Just checked, and I believe everything is accurate:

The beginning:
<nzb xmlns="http://www.newzbin.com/DTD/2003/nzb">
..and then it starts into segmenting.

And the end:
</segments>
</file>
<!--NZB Generated at GingaDADDY.com - The DADDY of NZB Sites!-->
</nzb>

I've tried multiple different nzbs from different sites, and still no luck with any. Thanks so much for the help so far!

[shypike]

What happens if you upload using the Add NZB dialog ?
Is the watched folder a network share?

[vanessah838]

When I use the Add NZB dialog, it does nothing. I select the file, click upload, it looks like it's processing, and then it just stops and the dialog window becomes blank again.

The watched folder isn't a network share.

Thanks so much!

[shypike]

Is SABnzbd actually running?
Sounds like a dumb question, but I've made that mistake more than once.

Also you can set logging to "Debug" on the Status page.
Try to load an NZB and then download the log file from the Status page.
Open it with a text editor and look for error messages at the end.

[vanessah838]

Haha, it's definitely running. I've restarted enough times to make sure of it

I tried to load a random nzb, and here's the log (after I set it to debug):

2014-07-20 13:01:58,934::INFO::[dirscanner:313] Trying to import C:\Users\Hutchinsons\Downloads\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba.nzb
2014-07-20 13:02:02,421::INFO::[misc:792] Creating directories: C:\Users\Hutchinsons\Downloads\IN PROGRESS\SABnzbd\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba
2014-07-20 13:02:02,875::DEBUG::[__init__:820] Saving data for SABnzbd_nzf_5ia6_h in C:\Users\Hutchinsons\Downloads\IN PROGRESS\SABnzbd\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba\__ADMIN__
2014-07-20 13:02:02,930::INFO::[nzbstuff:429] File lalamapvoorharry.par2 added to queue
2014-07-20 13:02:02,936::DEBUG::[__init__:820] Saving data for SABnzbd_nzf_qj9ats in C:\Users\Hutchinsons\Downloads\IN PROGRESS\SABnzbd\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba\__ADMIN__

...etc etc...

2014-07-20 13:02:04,142::INFO::[nzbstuff:429] File lalamapvoorharry.vol116+28.PAR2 added to queue
2014-07-20 13:02:04,151::DEBUG::[__init__:820] Saving data for SABnzbd_nzf_v5x9xp in C:\Users\Hutchinsons\Downloads\IN PROGRESS\SABnzbd\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba\__ADMIN__
2014-07-20 13:02:04,161::INFO::[nzbstuff:429] File lalamapvoorharry.vol144+28.PAR2 added to queue
2014-07-20 13:02:04,191::INFO::[__init__:565] Backing up C:\Users\Hutchinsons\Downloads\IN PROGRESS\SABnzbd\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba\__ADMIN__\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba.nzb.gz
2014-07-20 13:02:04,308::INFO::[newsunpack:1426] Running pre-queue script ['C:\\Users\\Hutchinsons\\Downloads\\SickBeard-win32-alpha-build496\\SickBeard-win32-alpha-build496\\autoProcessTV\\sabToSickBeard.exe', 'Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba', '', '', '', '-100', '3675327077', 'alt.binaries.boneless alt.binaries.dvd alt.binaries.misc alt.binaries.movies alt.binaries.test alt.binaries.warez', '', '', '', '']
2014-07-20 13:02:12,931::INFO::[newsunpack:1446] Pre-Q refuses Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba
2014-07-20 13:02:12,934::INFO::[__init__:884] C:\Users\Hutchinsons\Downloads\IN PROGRESS\SABnzbd\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba\__ADMIN__\SABnzbd_nzf_5ia6_h removed
2014-07-20 13:02:12,964::INFO::[__init__:884] C:\Users\Hutchinsons\Downloads\IN PROGRESS\SABnzbd\Transformers.Age.of.Extinction.2014.TC720P.X264.AAC.HC-CHS.Mp4Ba\__ADMIN__\SABnzbd_nzf_qj9ats removed

...etc etc...

So maybe there is some kind of pre-queue script running that I don't know about? Any idea what that is?

Thanks for all the help!!

[sander]

Pre-Q refuses ...
... removed ...

so, yes, it's the pre-queue script sabToSickBeard.exe. Solve that.

[shypike]

In Config->switches there is an option called pre-queue script.
It should be empty and definitely not contain the SabToSickBeard script.

[vanessah838]

Fantastic - works perfectly!! Definitely should have caught that earlier when you asked about pre-queue scripts...didn't know I had any running, though!

Thanks so much for all your help! Very much appreciated.