No download happening

[frlinux]

Version: 0.7.6
Config File: /root/.sabnzbd/sabnzbd.ini
Used cache: Cached 0 articles (0 B)
Parameters: SABnzbd-0.7.6/SABnzbd.py -s 0.0.0.0:8080
Python Version: 2.6.6 (r266:84292, Sep 11 2012, 08:34:23) [GCC 4.4.6 20120305 (Red Hat 4.4.6-4)]

OS: CentOS 6.3 64 bits
Install-type: github source
Firewall Software: None
Are you using IPV6? Yes but not for this program
Is the issue reproducible? yes

Hey guys,

I have installed sickbeard with sabnzbd and regardless if I pass the nzb file directly by uploading it to sabnzbd or that sickbeard does it, any file arriving in the queue stays there and never gets acted upon.

Tried to pause/resume/restart, queue stays there and does nothing.

This is what happens when i start the app from the CLI

Code: Select all

2012-11-27 00:40:03,741::INFO::[SABnzbd:1256] --------------------------------
2012-11-27 00:40:03,741::INFO::[SABnzbd:1257] SABnzbd.py-0.7.6 (rev=bc6b3091ebf54e7739235198f9bd054d1e190e0c)
2012-11-27 00:40:03,741::INFO::[SABnzbd:1269] Platform = posix
2012-11-27 00:40:03,741::INFO::[SABnzbd:1270] Python-version = 2.6.6 (r266:84292, Sep 11 2012, 08:34:23) 
[GCC 4.4.6 20120305 (Red Hat 4.4.6-4)]
2012-11-27 00:40:03,742::INFO::[SABnzbd:1271] Arguments = SABnzbd-0.7.6/SABnzbd.py -s 0.0.0.0:8080
2012-11-27 00:40:03,742::INFO::[SABnzbd:1284] Read INI file /root/.sabnzbd/sabnzbd.ini
2012-11-27 00:40:03,742::INFO::[__init__:921] Loading data for bookmarks.sab from /media/sabnzbd/admin/bookmarks.sab
2012-11-27 00:40:03,743::INFO::[__init__:921] Loading data for rss_data.sab from /media/sabnzbd/admin/rss_data.sab
2012-11-27 00:40:03,743::INFO::[__init__:921] Loading data for totals9.sab from /media/sabnzbd/admin/totals9.sab
2012-11-27 00:40:03,743::INFO::[__init__:924] /media/sabnzbd/admin/totals9.sab missing, trying old cache
2012-11-27 00:40:03,743::INFO::[__init__:927] /root/.sabnzbd/cache/totals9.sab missing
2012-11-27 00:40:03,813::INFO::[postproc:90] Loading postproc queue
2012-11-27 00:40:03,813::INFO::[__init__:921] Loading data for postproc1.sab from /media/sabnzbd/admin/postproc1.sab
2012-11-27 00:40:03,813::INFO::[__init__:921] Loading data for queue9.sab from /media/sabnzbd/admin/queue9.sab
2012-11-27 00:40:03,814::INFO::[__init__:921] Loading data for watched_data.sab from /media/sabnzbd/admin/watched_data.sab
2012-11-27 00:40:03,814::INFO::[downloader:208] Resuming
2012-11-27 00:40:03,815::INFO::[__init__:323] All processes started
2012-11-27 00:40:03,815::INFO::[SABnzbd:334] Web dir is /opt/SABnzbd-0.7.6/interfaces/Plush
2012-11-27 00:40:03,815::INFO::[SABnzbd:334] Web dir is /opt/SABnzbd-0.7.6/interfaces/Config
2012-11-27 00:40:03,819::INFO::[SABnzbd:463] _yenc module... found!
2012-11-27 00:40:03,819::INFO::[SABnzbd:471] par2 binary... found (/usr/bin/par2)
2012-11-27 00:40:03,819::INFO::[SABnzbd:479] unrar binary... found (/usr/bin/unrar)
2012-11-27 00:40:03,819::INFO::[SABnzbd:484] unzip binary... found (/usr/bin/unzip)
2012-11-27 00:40:03,819::INFO::[SABnzbd:490] nice binary... found (/bin/nice)
2012-11-27 00:40:03,819::INFO::[SABnzbd:494] ionice binary... found (/usr/bin/ionice)
2012-11-27 00:40:03,820::INFO::[SABnzbd:499] pyOpenSSL... found (True)
2012-11-27 00:40:03,821::INFO::[SABnzbd:1483] Starting web-interface on 0.0.0.0:8080
2012-11-27 00:40:03,821::INFO::[_cplogging:55] [27/Nov/2012:00:40:03] ENGINE Bus STARTING
2012-11-27 00:40:03,823::INFO::[_cplogging:55] [27/Nov/2012:00:40:03] ENGINE Started monitor thread '_TimeoutMonitor'.
2012-11-27 00:40:03,924::INFO::[_cplogging:55] [27/Nov/2012:00:40:03] ENGINE Serving on ::1:8080
2012-11-27 00:40:04,025::INFO::[_cplogging:55] [27/Nov/2012:00:40:04] ENGINE Serving on 0.0.0.0:8080
2012-11-27 00:40:04,025::INFO::[_cplogging:55] [27/Nov/2012:00:40:04] ENGINE Bus STARTED
2012-11-27 00:40:04,025::INFO::[panic:247] Lauching browser with http://localhost:8080/sabnzbd

Now this is what happens when sickbeard adds an NZB:

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2012-11-27 00:40:55,902::INFO::[__init__:492] Fetching http://www.nzb.su/getnzb/f409ba9355a4c046b3cac2cc2db53438.nzb&i=95075&r=397bcdd8b3c8c3bdef0fef25cdbed5ee
2012-11-27 00:40:55,902::INFO::[nzbqueue:211] Saving queue
2012-11-27 00:40:55,903::INFO::[__init__:897] Saving data for queue9.sab in /media/sabnzbd/admin/queue9.sab

and this is when I try to pause/resume:

Code: Select all

2012-11-27 00:41:52,252::INFO::[downloader:208] Resuming
2012-11-27 00:41:52,252::INFO::[downloader:217] Pausing
2012-11-27 00:41:52,754::INFO::[nzbqueue:211] Saving queue
2012-11-27 00:41:52,754::INFO::[__init__:897] Saving data for queue9.sab in /media/sabnzbd/admin/queue9.sab
2012-11-27 00:41:52,754::INFO::[__init__:897] Saving data for rss_data.sab in /media/sabnzbd/admin/rss_data.sab
2012-11-27 00:41:52,755::INFO::[__init__:897] Saving data for bookmarks.sab in /media/sabnzbd/admin/bookmarks.sab
2012-11-27 00:41:52,755::INFO::[__init__:897] Saving data for watched_data.sab in /media/sabnzbd/admin/watched_data.sab
2012-11-27 00:41:52,755::INFO::[postproc:84] Saving postproc queue
2012-11-27 00:41:52,755::INFO::[__init__:897] Saving data for postproc1.sab in /media/sabnzbd/admin/postproc1.sab
2012-11-27 00:41:57,286::INFO::[downloader:208] Resuming
2012-11-27 00:41:57,286::INFO::[downloader:208] Resuming

If I download the file directly from the browser, I get the proper NZB. But when i upload that NZB to sabnzbd, same thing happens, it shows me all the parts of par files it needs then sits there doing no download.

Any hint? This is an unedited log and have been strugling to understand what is happening.

[shypike]

Do you have any servers defined in Config->Servers?
Are they enabled and have more than one connection?
Did you try the "Test Server" button?

[frlinux]

Do you have any servers defined in Config->Servers?
Are they enabled and have more than one connection?
Did you try the "Test Server" button?

Hello,

Yes I have set up a provider and tested the server successfully. I am at a loss to understand what did I do wrong.

[shypike]

Which symbol shows at the front of the queue entries?
A square block or an arrow?

[frlinux]

Which symbol shows at the front of the queue entries?
A square block or an arrow?

It is an arrow.

[shypike]

OK, that means that the item isn't individually paused.
Now the "pause" symbol top right should be yellow (red = paused).
(Yes, not very intuitive.)
Do you get 0 speed or just a very low one?

[frlinux]

OK, that means that the item isn't individually paused.
Now the "pause" symbol top right should be yellow (red = paused).
(Yes, not very intuitive.)
Do you get 0 speed or just a very low one?

Not red, yellow, like it should be downloading...

Here is a screenshot of the GUI after it gets the information from sickbeard. Then as I said, nothing happens.

[shypike]

SABnzbd is trying to get NZB files from another site, based on data from SickBeard.
Did you ever try to enter an NZB directly?
Are you sure that the URLs sent by SickBeard are actually usable.
Cut & paste such a URL to your browser's address bar, while you are not logged into nzbs.su.

[frlinux]

SABnzbd is trying to get NZB files from another site, based on data from SickBeard.
Did you ever try to enter an NZB directly?
Are you sure that the URLs sent by SickBeard are actually usable.
Cut & paste such a URL to your browser's address bar, while you are not logged into nzbs.su.

Yes I did, I then get an NZB file that I can download manually.

[shypike]

Works fine here.
Enable Debug logging on the Status page and check if SABnzbd does any access attempt.
BTW: you compromised your account by showing this screenshot.
You should change your Site Api/Rss Key asap.
Also check in your profile page if you haven't exceeded nzb.su's limits.

[frlinux]

Works fine here.
Enable Debug logging on the Status page and check if SABnzbd does any access attempt.
BTW: you compromised your account by showing this screenshot.
You should change your Site Api/Rss Key asap.
Also check in your profile page if you haven't exceeded nzb.su's limits.

Thanks, I had overlooked the key was also showing Will turn on debug and report.

[frlinux]

Works fine here.
Enable Debug logging on the Status page and check if SABnzbd does any access attempt.
BTW: you compromised your account by showing this screenshot.
You should change your Site Api/Rss Key asap.
Also check in your profile page if you haven't exceeded nzb.su's limits.

Hey enabled Debug, and this is what i got, i did not spot any specific error. Tried sickbeard as a provider too

Code: Select all

2012-11-28 23:06:43,696::DEBUG::[interface:419] API-call from ::1 [Sick Beard/alpha2-master (Linux 2.6.32-279.14.1.el6.x86_64)] {'ma_password': '', 'apikey': 'xxxx', 'name': 'http://lolo.sickbeard.com/getnzb/2bafd4435e2a413b837eb6df2affe30f.nzb&i=0&r=', 'cat': 'tv', 'priority': '1', 'mode': 'addurl', 'ma_username': ''}
2012-11-28 23:06:43,696::INFO::[__init__:492] Fetching http://lolo.sickbeard.com/getnzb/2bafd4435e2a413b837eb6df2affe30f.nzb&i=0&r=
2012-11-28 23:06:43,696::INFO::[nzbqueue:211] Saving queue
2012-11-28 23:06:43,697::DEBUG::[__init__:822] Saving data for SABnzbd_nzo_7MrIPz in /media/sabnzbd/admin/future
2012-11-28 23:06:43,697::INFO::[__init__:897] Saving data for queue9.sab in /media/sabnzbd/admin/queue9.sab
2012-11-28 23:06:43,697::DEBUG::[notifier:112] Sending registration to localhost:23053
2012-11-28 23:06:43,697::DEBUG::[notifier:102] Checking icon
2012-11-28 23:06:43,698::DEBUG::[notifier:219] To : localhost:23053 <<class 'gntp.GNTPRegister'>>
2012-11-28 23:06:43,698::DEBUG::[growler:171] Cannot register with Growl [Errno 111] Connection refused
2012-11-28 23:06:51,788::DEBUG::[interface:419] API-call from ::1 [Sick Beard/alpha2-master (Linux 2.6.32-279.14.1.el6.x86_64)] {'ma_password': '', 'apikey': 'xxxxx', 'name': 'http://lolo.sickbeard.com/getnzb/2bafd4435e2a413b837eb6df2affe30f.nzb&i=0&r=', 'cat': 'tv', 'priority': '1', 'mode': 'addurl', 'ma_username': ''}
2012-11-28 23:06:51,788::INFO::[__init__:492] Fetching http://lolo.sickbeard.com/getnzb/2bafd4435e2a413b837eb6df2affe30f.nzb&i=0&r=
2012-11-28 23:06:51,788::INFO::[nzbqueue:211] Saving queue
2012-11-28 23:06:51,788::DEBUG::[__init__:822] Saving data for SABnzbd_nzo_2frOw1 in /media/sabnzbd/admin/future
2012-11-28 23:06:51,789::INFO::[__init__:897] Saving data for queue9.sab in /media/sabnzbd/admin/queue9.sab
2012-11-28 23:06:51,789::DEBUG::[notifier:112] Sending registration to localhost:23053
2012-11-28 23:06:51,789::DEBUG::[notifier:102] Checking icon
2012-11-28 23:06:51,790::DEBUG::[notifier:219] To : localhost:23053 <<class 'gntp.GNTPRegister'>>
2012-11-28 23:06:51,790::DEBUG::[growler:171] Cannot register with Growl [Errno 111] Connection refused

/media/sabnzbd/admin/future contains:

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# ls /media/sabnzbd/admin/future -la
total 24
drwxr-xr-x. 2 root root 4096 Nov 28 23:06 .
drwxr-xr-x. 3 root root 4096 Nov 28 23:05 ..
-rw-r--r--. 1 root root  250 Nov 27 00:56 SABnzbd_attrib
-rw-------. 1 root root 1274 Nov 28 23:06 SABnzbd_nzo_2frOw1
-rw-------. 1 root root 1274 Nov 28 23:06 SABnzbd_nzo_7MrIPz
-rw-------. 1 root root 1333 Nov 27 00:52 SABnzbd_nzo_l2CelU

# file /media/sabnzbd/admin/future/*
/media/sabnzbd/admin/future/SABnzbd_attrib:     ASCII text
/media/sabnzbd/admin/future/SABnzbd_nzo_2frOw1: 8086 relocatable (Microsoft)
/media/sabnzbd/admin/future/SABnzbd_nzo_7MrIPz: 8086 relocatable (Microsoft)
/media/sabnzbd/admin/future/SABnzbd_nzo_l2CelU: 8086 relocatable (Microsoft)

[shypike]

I wasn't aware that SickBeard.com is an NZB provider.
No idea whether it's even compatible with SABnzbd.

Try starting SABnzbd up once with the --clean parameter.
The queue will be wiped.
What kind of hardware and OS are you using?

[frlinux]

I wasn't aware that SickBeard.com is an NZB provider.
No idea whether it's even compatible with SABnzbd.

Try starting SABnzbd up once with the --clean parameter.
The queue will be wiped.
What kind of hardware and OS are you using?

It provides a link for you to download on a site. I have tried cleaning already, when something gets in the queue, it stays there. When I hover on the download, it says : Downloading - Age: -- and nothing happens.

Look at the first post, I posted the full specs but basically Linux Centos 6.3 64 bits.

[shypike]

I have no idea what is happening.
Works fine on all my test platforms (including my old CentOS 5.8 VMware image).
What happens if you enter the URL directly in to SABnzbd?
Or use nzb.su's RSS feed?

When I use your URL (from first post), I get an "empty NZB" warning (makes sense, I assume you reset you API-key).
Strictly not correct, but each of these indexers has its own fancy "not logged in" error message.