Cannot connect to admin page

[pacman99]

Hi,

It's been about 1-2 months since I've used SABnzbd. It used to work fine before but now, for some reason, the program is giving me problems when I attempt to connect to the admin page. Basically what will happen is that I'll start the SABnzbd daemon (Windows 7 x64). It will then open up a browser window pointing towards the admin url. At this point, firefox becomes stuck at "waiting for reply" from the server. Eventually, the connection times out.

I've tried:
-running the software over different ports (8080, 7777, 9090 etc)
-running the software with and without SSL and with/without password
-uninstalling and reinstalling the client (I get the same error and even the wizard can't be launched. However, if I run the daemon manually using command prompt [sabnzbd.exe -s 127.0.0.1:7777], the wizard launches okay but once I've inputted all the settings, I have trouble connecting to the admin page again.)

Any ideas what can be done?

[shypike]

Make sure that SABnzbd isn't running any more. Use the Windows Task Manager.
Open a command prompt (look up cmd in the Start Menu).

Type (including the quotes) for Windows 32 bit:
"c:\program files\sabnzbd\sabnzbd-console.exe"
Type (including the quotes) for Windows 64 bit:
"c:\program files (x86)\sabnzbd\sabnzbd-console.exe"
Press Enter

SABnzbd will start and will show logging.
Check the last part for error messages.
The program should not stop.

[pacman99]

Thanks for helping. Here's the log that results:

Code: Select all

C:\Program Files (x86)\SABnzbd>SABnzbd-console.exe
2012-02-12 22:48:11,398::INFO::[sabnzbd:1207] --------------------------------
2012-02-12 22:48:11,398::INFO::[sabnzbd:1208] SABnzbd-console.exe-0.6.15 (rev=d0
6f957a0f05a8766822acaa6de1f6d1e9f279e0)
2012-02-12 22:48:11,499::INFO::[sabnzbd:1216] Platform=Windows-Vista-6.1.7600 (=
Vista+ x64) Class=nt
2012-02-12 22:48:11,500::INFO::[sabnzbd:1221] Python-version = 2.5.5 (r255:77872
, Jan 31 2010, 15:49:35) [MSC v.1310 32 bit (Intel)]
2012-02-12 22:48:11,500::INFO::[sabnzbd:1222] Arguments = "SABnzbd-console.exe"
2012-02-12 22:48:11,500::INFO::[sabnzbd:1235] Read INI file C:\Users\A\AppDa
ta\Local\sabnzbd\sabnzbd.ini
2012-02-12 22:48:11,506::INFO::[__init__:870] Loading data for bookmarks.sab fro
m C:\Users\A\AppData\Local\sabnzbd\admin\bookmarks.sab
2012-02-12 22:48:11,506::INFO::[__init__:870] Loading data for rss_data.sab from
 C:\Users\A\AppData\Local\sabnzbd\admin\rss_data.sab
2012-02-12 22:48:11,507::INFO::[__init__:870] Loading data for totals9.sab from
C:\Users\A\AppData\Local\sabnzbd\admin\totals9.sab
2012-02-12 22:48:11,509::INFO::[__init__:873] C:\Users\A\AppData\Local\sabnz
bd\admin\totals9.sab missing, trying old cache
2012-02-12 22:48:11,509::INFO::[__init__:876] C:\Users\A\AppData\Local\sabnz
bd\cache\totals9.sab missing
2012-02-12 22:48:11,562::INFO::[postproc:89] Loading postproc queue
2012-02-12 22:48:11,563::INFO::[__init__:870] Loading data for postproc1.sab fro
m C:\Users\A\AppData\Local\sabnzbd\admin\postproc1.sab
2012-02-12 22:48:11,565::INFO::[__init__:870] Loading data for queue9.sab from C
:\Users\A\AppData\Local\sabnzbd\admin\queue9.sab
2012-02-12 22:48:11,566::INFO::[__init__:870] Loading data for watched_data.sab
from C:\Users\A\AppData\Local\sabnzbd\admin\watched_data.sab
2012-02-12 22:48:11,569::INFO::[downloader:194] Resuming
2012-02-12 22:48:11,569::INFO::[__init__:289] All processes started
2012-02-12 22:48:11,569::INFO::[sabnzbd:331] Web dir is C:\Program Files (x86)\S
ABnzbd\interfaces\Plush
2012-02-12 22:48:11,581::INFO::[sabnzbd:454] _yenc module... found!
2012-02-12 22:48:11,582::INFO::[sabnzbd:462] par2 binary... found (C:\Program Fi
les (x86)\SABnzbd\win\par2\x64\par2.exe)
2012-02-12 22:48:11,582::INFO::[sabnzbd:467] par2-classic binary... found (C:\Pr
ogram Files (x86)\SABnzbd\win\par2\par2-classic.exe)
2012-02-12 22:48:11,584::INFO::[sabnzbd:470] unrar binary... found (C:\Program F
iles (x86)\SABnzbd\win\unrar\x64\UnRAR.exe)
2012-02-12 22:48:11,585::INFO::[sabnzbd:475] unzip binary... found (C:\Program F
iles (x86)\SABnzbd\win\unzip\unzip.exe)
2012-02-12 22:48:11,585::INFO::[sabnzbd:490] pyOpenSSL... found (True)
2012-02-12 22:48:11,586::INFO::[sabnzbd:1402] Starting web-interface on 127.0.0.
1:7777
2012-02-12 22:48:12,605::INFO::[_cplogging:55] [12/Feb/2012:22:48:12] ENGINE Bus
 STARTING
2012-02-12 22:48:12,608::INFO::[_cplogging:55] [12/Feb/2012:22:48:12] ENGINE Sta
rted monitor thread '_TimeoutMonitor'.
2012-02-12 22:48:12,811::INFO::[_cplogging:55] [12/Feb/2012:22:48:12] ENGINE Ser
ving on 127.0.0.1:7777
2012-02-12 22:48:12,812::INFO::[_cplogging:55] [12/Feb/2012:22:48:12] ENGINE Bus
 STARTED
2012-02-12 22:48:12,812::INFO::[panic:243] Lauching browser with http://127.0.0.
1:7777/sabnzbd

At this point, my webbrowser attempts to connect to http://127.0.0.1:7777/sabnzbd. It's been over 15 mins and firefox is still waiting for a reply. I've tried IE as well with the same issues.

Thanks again.

[shypike]

It certainly looks like a software firewall problem.
Check the sabnzbd.ini file (location: http://wiki.sabnzbd.org/configure-v2 )
and make sure it contains the line:
enable_https = 0

[pacman99]

yes enable_https = 0 is included in the ini file.
I don't have any firewalls enabled on my system actually. Is there anything else I can look into?

[sander]

yes enable_https = 0 is included in the ini file.
I don't have any firewalls enabled on my system actually. Is there anything else I can look into?

If you try http://127.0.0.1:11999/ ... what happens?

If you try another webbrowser (Chrome, IE) with http://127.0.0.1:7777/sabnzbd ... what happens?

What if you use Firefox or another browser with http://localhost:7777/

[pacman99]

If I try http://127.0.0.1:11999/, it can't connect unless I set the port to 11999. Once I do that, it will work for a few minutes and then the web interface will stop responding again. I would then have to restart the client for it to start working again for another few minutes.

Changing the browser doesn't help unfortunately nor does using localhost.

[sander]

If I try http://127.0.0.1:11999/, it can't connect unless I set the port to 11999. Once I do that, it will work for a few minutes and then the web interface will stop responding again. I would then have to restart the client for it to start working again for another few minutes.

Changing the browser doesn't help unfortunately nor does using localhost.

Ah, interesting.

With nothing on 11999, what do you get? An immediate error message, or keeps Firefox waiting and waiting?

But very interesting that you can access SABnzbd for some time. Questions:
- are other tools (like browser plugins) accessing the SABnzbd's web interface? If so can you disable them?
- do you use HTTP or HTTPS?
- you're on Windows, right? As soon as SAB is not responding anymore, can you open a terminal and then type

netstat -aon | find /i "11999"

assuming SAB is still on port 11999. If you have HTTPS too, check that port (9090?) too.

[pacman99]

-With nothing on 11999, I just get an immediate "Unable to connect" error.
-I don't have any plugins on IE and since I get the same issue there, I'm assuming plugins don't have an effect?
-I'm currently using HTTP only, to keep things simple
-yes I'm using Windows. Here's the output of the command you requested:

Code: Select all

C:\Windows\system32>netstat -aon | find /i "11999"
  TCP    127.0.0.1:11999        0.0.0.0:0              LISTENING       6196
  TCP    127.0.0.1:11999        127.0.0.1:62952        ESTABLISHED     6196
  TCP    127.0.0.1:11999        127.0.0.1:62953        ESTABLISHED     6196
  TCP    127.0.0.1:11999        127.0.0.1:62957        ESTABLISHED     6196
  TCP    127.0.0.1:11999        127.0.0.1:63033        ESTABLISHED     6196
  TCP    127.0.0.1:11999        127.0.0.1:63034        ESTABLISHED     6196
  TCP    127.0.0.1:11999        127.0.0.1:63035        ESTABLISHED     6196
  TCP    127.0.0.1:62952        127.0.0.1:11999        ESTABLISHED     4156
  TCP    127.0.0.1:62953        127.0.0.1:11999        ESTABLISHED     4156
  TCP    127.0.0.1:62957        127.0.0.1:11999        ESTABLISHED     4156
  TCP    127.0.0.1:63033        127.0.0.1:11999        ESTABLISHED     4156
  TCP    127.0.0.1:63034        127.0.0.1:11999        ESTABLISHED     4156
  TCP    127.0.0.1:63035        127.0.0.1:11999        ESTABLISHED     4156

Also, the last few lines of code in the sabnzbd console:

Code: Select all

2012-02-13 23:08:20,489::INFO::[__init__:846] Saving data for totals9.sab in C:\Users\A\AppData\Local\sabnzbd\admin\totals9.sab
2012-02-13 23:08:20,490::INFO::[assembler:85] Decoding C:\Users\A\Documents\Downloads\incomplete\X\Y.part04.rar yenc

[sander]

OK, no plugins, so that can't be the cause. Good.

The netstat output looks normal: SAB is "LISTENING", and there is only a handful of connections. I guess SAB is still accessible? As soon as SAB is inaccessible, run the command again and post the output here.

[pacman99]

^while you're right, sab should be accessible, that output is from when the admin page isn't accessible anymore and firefox just keeps waiting for a reply from the server.

[sander]

^while you're right, sab should be accessible, that output is from when the admin page isn't accessible anymore and firefox just keeps waiting for a reply from the server.

Oh, that's not good. And strange too.

SABnzbd has an option to show all web interaction: stop SABnzbd, open a CMD box, go to the directory containing sabnzbd-console.exe, and then start it like this:


sabnzbd-console.exe -w1


Keep that CMD box open, and start using SABnzbd. You should see all web interaction in the CMD box. Maybe that will give some additional info.

[pacman99]

All I'm getting is the following code when it freezes:

Code: Select all

127.0.0.1 - - [14/Feb/2012:17:13:20] "POST /sabnzbd/queue/ HTTP/1.1" 200 1067 "http://127.0.0.1:11999/sabnzbd/" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1"
2012-02-14 17:13:20,948::INFO::[downloader:351] 1@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:22,007::INFO::[downloader:351] 2@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:22,009::INFO::[downloader:351] 3@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:22,010::INFO::[downloader:351] 4@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:22,013::INFO::[downloader:351] 5@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:22,015::INFO::[downloader:351] 6@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:22,016::INFO::[downloader:351] 7@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:22,017::INFO::[downloader:351] 8@ssl.astraweb.com:563: Initiating connection
2012-02-14 17:13:23,691::INFO::[downloader:539] Connecting 5@ssl.astraweb.com:563 finished
2012-02-14 17:13:23,701::INFO::[downloader:539] Connecting 6@ssl.astraweb.com:563 finished
2012-02-14 17:13:23,703::INFO::[downloader:539] Connecting 1@ssl.astraweb.com:563 finished
2012-02-14 17:13:23,703::INFO::[downloader:539] Connecting 3@ssl.astraweb.com:563 finished
2012-02-14 17:13:23,704::INFO::[downloader:539] Connecting 4@ssl.astraweb.com:563 finished
2012-02-14 17:13:23,724::INFO::[downloader:539] Connecting 7@ssl.astraweb.com:563 finished
2012-02-14 17:13:23,726::INFO::[downloader:539] Connecting 2@ssl.astraweb.com:563 finished
2012-02-14 17:13:23,846::INFO::[downloader:539] Connecting 8@ssl.astraweb.com:563 finished

(Yes I'm using SSL for the newsgroup connection)