Please Help! Having Connection Issues

[Kay1]

Hi, I've been using Sabnzbd for over a year, and I haven't changed anything but in the last few days, my files have stopped downloading. I don't know if this is an issue of hardware, connections, or what, so I'm seeking some guidance.
I'm not getting any sort of error messages, but my speeds are are in the range of 0 to 100 B/s - so basically they aren't doing anything. I peeked at the log and it looks like this:




2011-11-25 09:38:38,719::INFO::[downloader:351] 2@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:38:38,719::INFO::[downloader:351] 3@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:38:38,734::INFO::[downloader:351] 4@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:38:38,734::INFO::[downloader:351] 5@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:38:39,795::INFO::[downloader:539] Connecting 2@usnews.blocknews.net:5563 finished

2011-11-25 09:38:39,795::INFO::[downloader:539] Connecting 4@usnews.blocknews.net:5563 finished

2011-11-25 09:38:39,795::INFO::[downloader:539] Connecting 3@usnews.blocknews.net:5563 finished

2011-11-25 09:38:39,826::INFO::[downloader:539] Connecting 1@usnews.blocknews.net:5563 finished

2011-11-25 09:38:40,045::INFO::[downloader:539] Connecting 5@usnews.blocknews.net:5563 finished

2011-11-25 09:43:08,322::INFO::[downloader:607] Thread 1@usnews.blocknews.net:5563: timed out

2011-11-25 09:43:08,322::INFO::[downloader:607] Thread 3@usnews.blocknews.net:5563: timed out

2011-11-25 09:44:51,714::INFO::[downloader:607] Thread 2@usnews.blocknews.net:5563: timed out

2011-11-25 09:45:08,546::INFO::[downloader:351] 1@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:45:08,546::INFO::[downloader:351] 3@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:45:09,601::INFO::[downloader:539] Connecting 1@usnews.blocknews.net:5563 finished

2011-11-25 09:45:09,602::INFO::[downloader:539] Connecting 3@usnews.blocknews.net:5563 finished

2011-11-25 09:46:12,854::INFO::[downloader:607] Thread 5@usnews.blocknews.net:5563: timed out

2011-11-25 09:46:52,164::INFO::[downloader:351] 2@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:46:53,214::INFO::[downloader:539] Connecting 2@usnews.blocknews.net:5563 finished

2011-11-25 09:48:13,503::INFO::[downloader:351] 5@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:48:14,552::INFO::[downloader:539] Connecting 5@usnews.blocknews.net:5563 finished

2011-11-25 09:52:31,802::INFO::[downloader:607] Thread 4@usnews.blocknews.net:5563: timed out

2011-11-25 09:52:36,802::INFO::[downloader:607] Thread 5@usnews.blocknews.net:5563: timed out

2011-11-25 09:53:15,642::INFO::[downloader:607] Thread 2@usnews.blocknews.net:5563: timed out

2011-11-25 09:54:32,460::INFO::[downloader:351] 4@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:54:33,506::INFO::[downloader:539] Connecting 4@usnews.blocknews.net:5563 finished

2011-11-25 09:54:37,029::INFO::[downloader:351] 5@usnews.blocknews.net:5563: Initiating connection

2011-11-25 09:54:37,796::INFO::[downloader:539] Connecting 5@usnews.blocknews.net:5563 finished



Random information:

I tried uninstalling and reinstalling SAB, but nothing change.
My internet connection is fine.
I have tried different nzbs but the result is the same.
The files I am trying to download are less than a week old
I tried downloading to two different hard drives, same results.

My OS is Windows Vista 64-bit
I have the latest version of SAB
I have 8GB of RAM and almost 3TB of available hard drive space

[shypike]

Possibly one of the jobs is stuck.
Check the setting "Only get articles for top of the queue" in Config->Switches.
It should be set "off".
Have you tried restarting SABnzbd (or the PC)?

[Kay1]

Here's what I've tried so far:

I've tried turning off the computer and restarting.
I tried disconnecting my router and reconnecting it.
I tried turning off SAB and restarting
I tried uninstalling SAB and reinstalling it.
I tried deleting the file I was attempting to download, got a different copy, and started over.
I've checked (and un-checked) "Only get articles for top of the queue".

I've used SAB quite a lot for some time now and haven't had an issue before. As I said in my original post, nothing has changed in my set up at all, so I assume that this is either a bug that's shown up somewhere or a hardware issue but I'm clueless as to what it could be. From the log, it looks like it's a connection problem, but I'm in the dark about interpreting any of that.

[shypike]

Does the "Test Server" button in Config->Servers work?

[Kay1]

I don't have one. The only button options I have are: "Add Server", "Save Changes", and "Remove Server".

[sander]

I don't have one. The only button options I have are: "Add Server", "Save Changes", and "Remove Server".

Oh? What SABnzbd version are you using? See http://localhost:8080/sabnzbd/config/

[Kay1]

SABnzbd+ 0.6.10

It seems to have fixed itself for the moment. After leaving it open for several hours, it has just now finally (successfully) connected and completed the download. Maybe it's some sort of intermittent hardware issue I have. I'll post again if it happens again. (Fingers crossed that I don't have to.)

[shypike]

Why do you assume the problem wasn't with the Usenet provider?

[Kay1]

I'm sure that's possible, as well. I just didn't find any recent mention of issues with them when I was searching he internet looking for solutions. Usually there will be multiple users like myself complaining or looking for help on forums.