Issue with 'External internet access denied' Error - Help Needed [docker, unraid]

Get help with all aspects of SABnzbd
Forum rules
Help us help you:
  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
  • Adhere to the forum rules.
  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
Post Reply
BartholomewTP
Newbie
Newbie
Posts: 2
Joined: December 2nd, 2025, 11:02 am

Issue with 'External internet access denied' Error - Help Needed [docker, unraid]

Post by BartholomewTP »

I'm trying to access my Sabnzbd docker container but I keep getting the error message
External internet access denied - https:// sabnzbd. org/ access - denied

On the logs for this container I get the following error message:
2025-12-02 16:00:43,861::WARNING::[interface:414] Refused connection from: ::ffff:100.99.37.89 [Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36]

I've read the article and it wants me to go to 'go to the General page of the Configand at External internet access, select Full Web interface or Full Web interface - Only external access requires login..' The problem is that I cannot access the GUI at all (I'm currently not on the same network as my server - would I be able to do this if I was on the same local network?)

I then tried to enter the following command into the unraid terminal & then the container terminal: --inet_exposure <0..5> Set external internet access

& I get the following error message:
bash: 0..5: No such file or directory

I've tried to access the sabnzbd.ini file directly but I apparantly dont have read/ write access (though I have set this up to be the case in unraid). I'm at my wits end to work out how to get access to SABNZBD. I've tried un-installing and re-installing the container but I'm still unable to gain access & Im at my wits end here for how to resolve this... Please can anyone help me.
User avatar
safihre
Administrator
Administrator
Posts: 5678
Joined: April 30th, 2015, 7:35 am
Contact:

Re: Issue with 'External internet access denied' Error - Help Needed

Post by safihre »

Please check the explanation how to provide command line parameters to your chosen Docker.

Sounds like your unit is also exposed to the internet so if you configure it like that you might just give the whole world access...
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
BartholomewTP
Newbie
Newbie
Posts: 2
Joined: December 2nd, 2025, 11:02 am

Re: Issue with 'External internet access denied' Error - Help Needed

Post by BartholomewTP »

I'm sorry but I don't understand...

I've tried to read the 'Command Line Parameters' WIKI page which is making me think that I need to first type this on the unraid terminal:
--config-file /mnt/cache/appdata/sabnzbd/sabnzbd.ini I've also tried: --config-file "/mnt/cache/appdata/sabnzbd/sabnzbd.ini"

I then tried this in the console for the docker application as well & I keep getting the following error message:
bash: --config-file: command not found

I've tried variations of:
--inet_exposure <4> "Set external internet access"
--inet_exposure <4>
within the docker console & I keep getting errors here too.

I'm figuratively drowning here & I'm not sure if youre referring to a different wiki page or if there's other documentation on how to do this... But I'm completely lost at sea here, & I've no idea how to provide command line paramaters to my docker...

So my docker being exposed to the internet as its currently set up (or lack thereof) is bad because the whole world can access this. I need to secure this as well, but I can't even think about that as I can't currently use it at all.

If anyone can help me here as I just don't understand
User avatar
sander
Release Testers
Release Testers
Posts: 9429
Joined: January 22nd, 2008, 2:22 pm

Re: Issue with 'External internet access denied' Error - Help Needed

Post by sander »

> I'm currently not on the same network as my server - would I be able to do this if I was on the same local network?

Yes.

Unless ...

> Refused connection from: ::ffff:100.99.37.89

100.99.37.89 is the IPv4 range for CGNAT: "The Carrier-Grade NAT (CGNAT) IP address range is 100.64.0.0 to 100.127.255.255 (100.64.0.0/10), as defined by RFC 6598."
It's used by ISPs on the WAN-side of client CPE's. Weird that you have such an IPv4 address on your LAN. SABnzbd does not consider 100.64.0.0/10 as local (like 192.168.x.y and 10.x.y.z)

So: just try from the same local network.
User avatar
OneCD
Hero Member
Hero Member
Posts: 631
Joined: March 4th, 2017, 3:47 pm

Re: Issue with 'External internet access denied' Error - Help Needed

Post by OneCD »

sander wrote: December 2nd, 2025, 4:16 pm 100.99.37.89 is the IPv4 range for CGNAT: "The Carrier-Grade NAT (CGNAT) IP address range is 100.64.0.0 to 100.127.255.255 (100.64.0.0/10), as defined by RFC 6598."
It's used by ISPs on the WAN-side of client CPE's.
Today I learned. ;D
Stuff I like: Apache bash cron DD-WRT Debian DNSMasq Entware FireFox GitHub ImageMagick Kate KDE LibreELEC Netrunner NFS NVIDIA OpenVPN Orvibo-S20 pfSense Python Raspberry-Pi RAID SABnzbd Transmission Usenet VirtualBox Watcher3 XFCE
User avatar
sander
Release Testers
Release Testers
Posts: 9429
Joined: January 22nd, 2008, 2:22 pm

Re: Issue with 'External internet access denied' Error - Help Needed

Post by sander »

OneCD wrote: December 2nd, 2025, 4:41 pm
sander wrote: December 2nd, 2025, 4:16 pm 100.99.37.89 is the IPv4 range for CGNAT: "The Carrier-Grade NAT (CGNAT) IP address range is 100.64.0.0 to 100.127.255.255 (100.64.0.0/10), as defined by RFC 6598."
It's used by ISPs on the WAN-side of client CPE's.
Today I learned. ;D
FWIW: I'm on CGNAT, and my WAN IP Address: 100.64.202.3
Post Reply