"Status and Interface" loading forever - no IP, no Speed

[iUseNetter]

Today I tried to measure the download speed with the help of "Status and Interface".
But this window is loading forever:


I can't see my IP address nor the speed tests.*

What could be the reason for this?
(I have already restartet SAnzbd itself and the entire Synology NAS, unfortunately without any change
The browsers Chrome, FireFox and Edge behave all the same way).

What access rights in which folders should I check?

* The downloads itself works fine, also the unpacking and folder movings.

Some time later:
What I have found so far - If I try the old outdatet Plush skin, I get this:


Any idea why Glitter doesn't works for this part?

[sander]

.... "interesting" ... because if your network was not working, your disk speed should still be measurable.

Which version of DSM are you using?
Which version of SAB?

Set logging to +Debug, rerun Refresh on the Status Window, and check your sabnzbd.log if you see logging like:

Code: Select all

2021-08-09 13:13:49,129::DEBUG::[internetspeed:76] https://sabnzbd.org/tests/internetspeed/20MB.bin
2021-08-09 13:13:49,129::DEBUG::[internetspeed:22] URL is https://sabnzbd.org/tests/internetspeed/20MB.bin
2021-08-09 13:13:49,978::DEBUG::[internetspeed:34] Downloaded bytes: 20971520
2021-08-09 13:13:49,978::DEBUG::[internetspeed:35] Duration in seconds: 0.849250
2021-08-09 13:13:49,978::DEBUG::[internetspeed:78] Speed in MB/s: 23.55

[iUseNetter]

Which version of DSM are you using?
Which version of SAB?

DSM: DSM 6.2.4-25556
SAB: 3.2.1 [0542c25] on Synology

Set logging to +Debug, rerun Refresh on the Status Window, and check your sabnzbd.log if you see logging like:

The Wrench symbol status window show +Debug, but the sabnzbd.log doesn't contain any of your lines, just:

Code: Select all

2021-08-09 14:08:14,659::INFO::[_cplogging:213] [09/Aug/2021:14:08:14] ENGINE Re-spawning /volume5/@appstore/sabnzbd/env/bin/python3 -OO /volume5/@appstore/sabnzbd/share/SABnzbd/SABnzbd.py -f /volume5/@appstore/sabnzbd/var/config.ini --pidfile /volume5/@appstore/sabnzbd/var/sabnzbd.pid -d
2021-08-09 14:08:22,307::INFO::[_cplogging:213] [09/Aug/2021:14:08:22] ENGINE Bus STARTING
2021-08-09 14:08:22,457::INFO::[_cplogging:213] [09/Aug/2021:14:08:22] ENGINE Serving on http://0.0.0.0:8080
2021-08-09 14:08:22,460::INFO::[_cplogging:213] [09/Aug/2021:14:08:22] ENGINE Bus STARTED

followed by all the variable and settings.

The part for logging looks like this:

Code: Select all

[logging]
log_level = 0
max_log_size = 5242880
log_backups = 5

[iUseNetter]

OK, I deleted the sabnzb.log manually (through SSH), set the loglevel to 2 in the config.ini and restarted SABnzbd.
This is was the sabnzbd.log now shows:

Code: Select all

--------------------------------
2021-08-09 14:31:32,418::INFO::[SABnzbd:1161] --------------------------------
2021-08-09 14:31:32,421::INFO::[SABnzbd:1162] SABnzbd.py-3.2.1
2021-08-09 14:31:32,423::INFO::[SABnzbd:1172] Commit: <HASH>4c8a66f66c9d339
2021-08-09 14:31:32,427::INFO::[SABnzbd:1173] Full executable path = /volume5/@appstore/sabnzbd/share/SABnzbd/SABnzbd.py
2021-08-09 14:31:32,428::INFO::[SABnzbd:1183] Platform = posix
2021-08-09 14:31:32,430::INFO::[SABnzbd:1184] Python-version = 3.8.8 (default, Mar 15 2021, 00:04:42) 
[GCC 4.9.3 20150311 (prerelease)]
2021-08-09 14:31:32,431::INFO::[SABnzbd:1185] Arguments = "/volume5/@appstore/sabnzbd/share/SABnzbd/SABnzbd.py" "-f" "/volume5/@appstore/sabnzbd/var/config.ini" "--pidfile" "/volume5/@appstore/sabnzbd/var/sabnzbd.pid" "-d"
2021-08-09 14:31:32,433::INFO::[SABnzbd:1189] Not inside a docker container
2021-08-09 14:31:32,435::INFO::[SABnzbd:1192] Preferred encoding = UTF-8
2021-08-09 14:31:32,436::INFO::[SABnzbd:1204] SSL version = OpenSSL 1.1.1j  16 Feb 2021
2021-08-09 14:31:32,455::DEBUG::[SABnzbd:1224] Available certificates: {'x509': 0, 'crl': 0, 'x509_ca': 0}
2021-08-09 14:31:32,457::DEBUG::[SABnzbd:1228] My local IPv4 address = <REMOVED>
2021-08-09 14:31:32,700::DEBUG::[SABnzbd:1234] My public IPv4 address = <REMOVED>
2021-08-09 14:31:32,702::DEBUG::[SABnzbd:1242] Could not determine my IPv6 address
2021-08-09 14:31:32,874::DEBUG::[SABnzbd:1249] CPU Pystone available performance = 17961
2021-08-09 14:31:32,876::DEBUG::[SABnzbd:1254] CPU model = Intel(R) Atom(TM) CPU D2701 @ 2.13GHz
2021-08-09 14:31:32,876::INFO::[SABnzbd:1256] Using INI file /volume5/@appstore/sabnzbd/var/config.ini
2021-08-09 14:31:32,878::DEBUG::[filesystem:541] Applying permissions 0o777 (octal) to /volume5/SABnzbd/downloads/incomplete
2021-08-09 14:31:33,168::DEBUG::[__init__:966] [sabnzbd.bpsmeter.read] Loading data for totals10.sab
2021-08-09 14:31:33,169::DEBUG::[__init__:925] [sabnzbd.load_admin] Loading data for totals10.sab from /volume5/@appstore/sabnzbd/var/admin/totals10.sab
2021-08-09 14:31:33,171::DEBUG::[downloader:186] Initializing downloader
2021-08-09 14:31:33,171::DEBUG::[downloader:375] Sleep time: 0.001000 seconds
2021-08-09 14:31:33,173::DEBUG::[decoder:65] Initializing decoders
2021-08-09 14:31:33,174::DEBUG::[decoder:113] Initializing decoder Thread-6
2021-08-09 14:31:33,175::DEBUG::[decoder:113] Initializing decoder Thread-7
2021-08-09 14:31:33,175::DEBUG::[decoder:113] Initializing decoder Thread-8
2021-08-09 14:31:33,176::INFO::[postproc:139] Loading postproc queue
2021-08-09 14:31:33,177::DEBUG::[__init__:966] [sabnzbd.postproc.load] Loading data for postproc2.sab
2021-08-09 14:31:33,178::DEBUG::[__init__:925] [sabnzbd.load_admin] Loading data for postproc2.sab from /volume5/@appstore/sabnzbd/var/admin/postproc2.sab
2021-08-09 14:31:33,180::DEBUG::[__init__:966] [sabnzbd.dirscanner.__init__] Loading data for watched_data2.sab
2021-08-09 14:31:33,181::DEBUG::[__init__:925] [sabnzbd.load_admin] Loading data for watched_data2.sab from /volume5/@appstore/sabnzbd/var/admin/watched_data2.sab
2021-08-09 14:31:33,182::DEBUG::[__init__:966] [sabnzbd.rating.__init__] Loading data for Rating.sab
2021-08-09 14:31:33,183::DEBUG::[__init__:925] [sabnzbd.load_admin] Loading data for Rating.sab from /volume5/@appstore/sabnzbd/var/admin/Rating.sab
2021-08-09 14:31:33,185::DEBUG::[__init__:966] [sabnzbd.rss.__init__] Loading data for rss_data.sab
2021-08-09 14:31:33,186::DEBUG::[__init__:925] [sabnzbd.load_admin] Loading data for rss_data.sab from /volume5/@appstore/sabnzbd/var/admin/rss_data.sab
2021-08-09 14:31:33,187::INFO::[scheduler:190] Scheduling RSS interval task every 60 min (delay=14)
2021-08-09 14:31:33,188::INFO::[scheduler:206] Setting schedule for midnight BPS reset
2021-08-09 14:31:33,188::INFO::[scheduler:209] Setting schedule for server expiration check
2021-08-09 14:31:33,189::INFO::[scheduler:214] Setting scheduler for server quota check
2021-08-09 14:31:33,190::DEBUG::[__init__:966] [sabnzbd.nzbqueue.read_queue] Loading data for queue10.sab
2021-08-09 14:31:33,191::DEBUG::[__init__:925] [sabnzbd.load_admin] Loading data for queue10.sab from /volume5/@appstore/sabnzbd/var/admin/queue10.sab
2021-08-09 14:31:33,192::DEBUG::[__init__:590] PAUSED_ALL inactive
2021-08-09 14:31:33,193::INFO::[__init__:331] All processes started
2021-08-09 14:31:33,194::INFO::[SABnzbd:319] Template location for Glitter is /volume5/@appstore/sabnzbd/share/SABnzbd/interfaces/Glitter
2021-08-09 14:31:33,195::INFO::[SABnzbd:319] Template location for Config is /volume5/@appstore/sabnzbd/share/SABnzbd/interfaces/Config
2021-08-09 14:31:33,197::INFO::[misc:1052] [sabnzbd.misc.run_command] Running external command: ['/volume5/@appstore/sabnzbd/bin/nice', '-n15', '/volume5/@appstore/sabnzbd/bin/ionice', '-c2', '-n4', '/volume5/@appstore/sabnzbd/bin/unrar']
2021-08-09 14:31:33,198::DEBUG::[misc:1053] Popen arguments: {'stdin': -1, 'stdout': -1, 'stderr': -2, 'startupinfo': None, 'creationflags': 0}
2021-08-09 14:31:33,221::INFO::[misc:1052] [sabnzbd.misc.run_command] Running external command: ['/volume5/@appstore/sabnzbd/bin/nice', '-n15', '/volume5/@appstore/sabnzbd/bin/ionice', '-c2', '-n4', '/volume5/@appstore/sabnzbd/bin/par2', '-h']
2021-08-09 14:31:33,221::DEBUG::[misc:1053] Popen arguments: {'stdin': -1, 'stdout': -1, 'stderr': -2, 'startupinfo': None, 'creationflags': 0}
2021-08-09 14:31:33,234::INFO::[SABnzbd:413] SABYenc module (v4.0.2)... found!
2021-08-09 14:31:33,234::INFO::[SABnzbd:432] Cryptography module (v2.9.2)... found!
2021-08-09 14:31:33,235::INFO::[SABnzbd:437] par2 binary... found (/volume5/@appstore/sabnzbd/bin/par2)
2021-08-09 14:31:33,236::INFO::[SABnzbd:444] UNRAR binary... found (/volume5/@appstore/sabnzbd/bin/unrar)
2021-08-09 14:31:33,236::INFO::[SABnzbd:454] UNRAR binary version 5.71
2021-08-09 14:31:33,237::INFO::[SABnzbd:462] 7za binary... found (/volume5/@appstore/sabnzbd/bin/7za)
2021-08-09 14:31:33,237::INFO::[SABnzbd:473] nice binary... found (/volume5/@appstore/sabnzbd/bin/nice)
2021-08-09 14:31:33,238::INFO::[SABnzbd:477] ionice binary... found (/volume5/@appstore/sabnzbd/bin/ionice)
2021-08-09 14:31:33,242::INFO::[SABnzbd:1443] Starting web-interface on 0.0.0.0:8080
2021-08-09 14:31:33,243::INFO::[_cplogging:213] [09/Aug/2021:14:31:33] ENGINE Bus STARTING
2021-08-09 14:31:33,372::INFO::[_cplogging:213] [09/Aug/2021:14:31:33] ENGINE Serving on http://0.0.0.0:8080
2021-08-09 14:31:33,373::INFO::[_cplogging:213] [09/Aug/2021:14:31:33] ENGINE Bus STARTED
2021-08-09 14:31:33,387::INFO::[SABnzbd:1480] Starting SABnzbd.py-3.2.1
2021-08-09 14:31:33,388::DEBUG::[__init__:339] Starting postprocessor
2021-08-09 14:31:33,389::DEBUG::[__init__:342] Starting assembler
2021-08-09 14:31:33,395::DEBUG::[__init__:345] Starting downloader
2021-08-09 14:31:33,398::DEBUG::[__init__:348] Starting decoders
2021-08-09 14:31:33,404::DEBUG::[__init__:351] Starting scheduler
2021-08-09 14:31:33,406::DEBUG::[__init__:354] Starting dirscanner
2021-08-09 14:31:33,408::INFO::[dirscanner:117] Dirscanner starting up
2021-08-09 14:31:33,408::DEBUG::[__init__:357] Starting rating
2021-08-09 14:31:33,410::DEBUG::[__init__:360] Starting urlgrabber
2021-08-09 14:31:33,411::INFO::[notifier:122] Sending notification: SABnzbd - SABnzbd 3.2.1 started (type=startup, job_cat=None)
2021-08-09 14:31:33,412::INFO::[misc:393] Version check disabled by SynoCommunity packaging
2021-08-09 14:31:33,413::DEBUG::[SABnzbd:1515] Using 192.168.1.22 as host address for Bonjour and SSDP
2021-08-09 14:31:33,414::INFO::[zconfig:62] No bonjour/zeroconf support installed
2021-08-09 14:31:33,415::INFO::[ssdp:108] Serving SSDP on 192.168.1.22 as SABnzbd
2021-08-09 14:31:33,421::INFO::[postproc:237] Completed Download Folder /volume5/SABnzbd/downloads/complete is not on FAT
2021-08-09 14:31:33,424::DEBUG::[__init__:1104] Test IPv6: Cannot reach IPv6 test host. Disabling IPv6
2021-08-09 14:31:33,424::DEBUG::[downloader:462] External IPv6 test result: False
2021-08-09 14:31:33,463::DEBUG::[downloader:466] SSL verification test: True

I have not modified anything in this log, it is 1:1 copy & pasted...

[sander]

And if you use the old Plush skin, and click on Status -> Refresh, does anything appear in sabnzbd.log ?

[iUseNetter]

If I delete the sabnbzd.log file, set the Skin to Plush, save it, restart SABnzbd, press on Status in the Plush skin and there on the 4th tab Dashboard and press the button "Repeat test", I get this additional lines to the above already posted sabnzbd.log:

Code: Select all

2021-08-09 15:05:31,963::DEBUG::[downloader:466] SSL verification test: True
2021-08-09 15:06:01,767::DEBUG::[internetspeed:50] Basic measurement, with small download:
2021-08-09 15:06:01,767::DEBUG::[internetspeed:22] URL is https://sabnzbd.org/tests/internetspeed/5MB.bin
2021-08-09 15:06:02,220::DEBUG::[internetspeed:34] Downloaded bytes: 5242880
2021-08-09 15:06:02,221::DEBUG::[internetspeed:38] Duration in seconds: 0.451818
2021-08-09 15:06:02,221::DEBUG::[internetspeed:53] Speed in MB/s: 11.60
2021-08-09 15:06:02,222::DEBUG::[internetspeed:78] https://sabnzbd.org/tests/internetspeed/20MB.bin
2021-08-09 15:06:02,222::DEBUG::[internetspeed:22] URL is https://sabnzbd.org/tests/internetspeed/20MB.bin
2021-08-09 15:06:03,740::DEBUG::[internetspeed:34] Downloaded bytes: 20971520
2021-08-09 15:06:03,741::DEBUG::[internetspeed:38] Duration in seconds: 1.517296
2021-08-09 15:06:03,741::DEBUG::[internetspeed:80] Speed in MB/s: 13.82
2021-08-09 15:06:03,742::DEBUG::[internetspeed:78] https://sabnzbd.org/tests/internetspeed/20MB.bin
2021-08-09 15:06:03,742::DEBUG::[internetspeed:22] URL is https://sabnzbd.org/tests/internetspeed/20MB.bin
2021-08-09 15:06:05,209::DEBUG::[internetspeed:34] Downloaded bytes: 20971520
2021-08-09 15:06:05,209::DEBUG::[internetspeed:38] Duration in seconds: 1.465758
2021-08-09 15:06:05,210::DEBUG::[internetspeed:80] Speed in MB/s: 14.31

[sander]

So, can we conclude that
* pressing on Refresh in Glitter-interface has no effect in/on SAB, but Plush works?
* it must be a webinterface thing, not a SAB- or OS internal thing?

As it works for others with SAB 3.2.1 on Synology, could it be a corrupt install of Glitter files ... ?

[iUseNetter]

Yes, I would think so.

How can I reinstall/copy the Glitter files without loosing the history and all the other settings (Server information, API-keys...)?

[sander]

I think that if you deinstall SABnzbd, the settings are saved ...

Better safe than sorry: make a backup of your settings:
SAB -> Config will tell where the settings are, for example "/volume1/@appstore/sabnzbd/var/". Make a backup of that directory, and you have all your settings and queue and history.

[sander]

... parallelly, you could do a check on the (Glitter) files like this:

Code: Select all

admin@DiskStation:/volume1/@appstore/sabnzbd/share/SABnzbd$ find . -type f -exec md5sum {} \; | grep -i glitter
98e27b976124675227aa3c3cb5df684e  ./interfaces/Glitter/licenses/LICENSE-MIT.txt
1d0513eca176faa5b83f6e621ffa16e8  ./interfaces/Glitter/licenses/LICENSE-Apache.txt
7d6b3bd30ff060df938b3c7d280a532f  ./interfaces/Glitter/licenses/LICENSE-CC.txt
184e1ac981e041d0e723d9d0b1db05da  ./interfaces/Glitter/templates/include_messages.tmpl
5358a4b55964f6294670d083ef0a6777  ./interfaces/Glitter/templates/history.tmpl
363a2cbf44557df86ae1cbaed9508a97  ./interfaces/Glitter/templates/include_menu.tmpl
00970c18526059a430fd51162bf8c939  ./interfaces/Glitter/templates/queue.tmpl
03b46ff7a6111c1073768b9889468dc8  ./interfaces/Glitter/templates/include_overlays.tmpl
5358a4b55964f6294670d083ef0a6777  ./interfaces/Glitter/templates/nzo.tmpl
5358a4b55964f6294670d083ef0a6777  ./interfaces/Glitter/templates/status.tmpl
9a5cb25934431ea842191e72142d466c  ./interfaces/Glitter/templates/include_history.tmpl
73ebdf66f4f40ff5c2ccde277e31f5e0  ./interfaces/Glitter/templates/include_queue.tmpl
95510e342064486e17143218dddd2915  ./interfaces/Glitter/templates/static/stylesheets/glitter.mobile.css
9edc9cd0395df11bbb8b9dd3a5f4fe6f  ./interfaces/Glitter/templates/static/stylesheets/colorschemes/Light.css
72a130dc921d88ac7f1d0c9a4cf46bcf  ./interfaces/Glitter/templates/static/stylesheets/colorschemes/Auto.css
569e9a042ec80428cbc77fe978033dac  ./interfaces/Glitter/templates/static/stylesheets/colorschemes/Night.css
4f0199d969a752389bae80cd84033f1a  ./interfaces/Glitter/templates/static/stylesheets/glitter.css
25fd26d1466ed4c0b23a633a11ae8ff7  ./interfaces/Glitter/templates/static/javascripts/knockout-extensions.js
c40dc53a776cb5e4feef71a907c008b8  ./interfaces/Glitter/templates/static/javascripts/glitter.basic.js
baedca34859330cc708525ef1ebd0153  ./interfaces/Glitter/templates/static/javascripts/knockout-3.5.1.min.js
adb6ab2261797c1ea11f8232a32e7b81  ./interfaces/Glitter/templates/static/javascripts/moment-2.26.0.min.js
05c9e950b42a200d891e9e3f189cf858  ./interfaces/Glitter/templates/static/javascripts/jquery.peity.min.js
a91ac1287f4dad4ebe938ec1e4108877  ./interfaces/Glitter/templates/static/javascripts/date.min.js
12b69d0ae6c6f0c42942ae6da2896e84  ./interfaces/Glitter/templates/static/javascripts/jquery-3.5.1.min.js
05cd07a900dc37b3bda4a519dc8dd55b  ./interfaces/Glitter/templates/static/javascripts/glitter.main.js
9f3816026f615aaba11f1229ae67ac0b  ./interfaces/Glitter/templates/static/javascripts/jquery-ui.min.js
ef39eb7b927c3b04edfefb2d39b2b2f3  ./interfaces/Glitter/templates/static/javascripts/glitter.filelist.pagination.js
c05435580318e73c98b69c525c85215c  ./interfaces/Glitter/templates/static/javascripts/glitter.queue.js
7e688ab7c3f429c63c47da44cf9c3e37  ./interfaces/Glitter/templates/static/javascripts/glitter.history.js
b9dc0a1c570a1e82d726c8f22046a9fc  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/fr.js
95b2a871754df3a217ec5032113aa3c1  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/he.js
47fe4d0a5079542391abdcd125b4cb60  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/da.js
7904d5cbe1f802b5f5bc7bc6c2254b41  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/pt-br.js
409b440c7143a25f8efab8daa259042f  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/pl.js
a276c85890a03d5a55715768969516fc  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/sv.js
2d428a841346df5b2aaedd47de73047c  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/ro.js
dd66fb049a613bc836da3bc705554cc6  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/fi.js
5cb51a64375412bd919f0de9f41472a0  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/nl.js
46913f26b2f180ddcbb45cc5cec83791  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/ru.js
4b49f451add75bfe1ea0a38400898cbc  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/es.js
cf92df91cf0faa40ac01be012599f6d3  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/sr.js
926398ec556b6f07b9bf1c6696674a27  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/de.js
8e4fde26a83d09ed34988754721b273b  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/zh-cn.js
99e55443cf62148b3423be333d628c20  ./interfaces/Glitter/templates/static/javascripts/momentjs_locale/nb.js
7001801814eb519350a4d9b746e09e17  ./interfaces/Glitter/templates/static/javascripts/glitter.js
00f4eff46300ffddce6e643f96066375  ./interfaces/Glitter/templates/static/bootstrap/css/bootstrap.min.css
4becdc9104623e891fbb9d38bba01be4  ./interfaces/Glitter/templates/static/bootstrap/js/bootstrap.min.js
47da44498fc073d9fff9ab0cdb0bef8e  ./interfaces/Glitter/templates/static/bootstrap/fonts/glyphicons-halflings-regular.ttf
683eaa4b54a330dfdf2473e731fccfa1  ./interfaces/Glitter/templates/static/bootstrap/fonts/glyphicons-halflings-regular.svg
aa16cd35628e6dddf56e766c9aa4ae63  ./interfaces/Glitter/templates/static/bootstrap/fonts/glyphicons-halflings-regular.eot
12c8e8637fdf568eb2d44a5e21655efc  ./interfaces/Glitter/templates/main.tmpl
admin@DiskStation:/volume1/@appstore/sabnzbd/share/SABnzbd$

[iUseNetter]

First attempt wasn't successfull. Just a deinstall and reinstall of SABnzbd with the help of the Synology GUI package center does not solve the problem...

I try now your glitter file compare / copy approach...

Update:
The glitter skin files are identical to yours (compared with WinMergU).
But the speed test still does not work, no difference to my initial situation.

The

Code: Select all

history1.db

and the

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config.ini

are necessary and to copy manually.
To get the already downloaded MB from the newsservers, I had to copy ALL files in

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/var/admin

too... (totals10.sab alone is not sufficient)