Can't access Config - 500 Internal Server Error

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Hendohimself
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Newbie
Posts: 2
Joined: October 12th, 2016, 3:39 pm

Can't access Config - 500 Internal Server Error

Post by Hendohimself »

Hello all,

Wonder if anyone can help me out?

I've installed a sabnzbd package from synocommunity onto my synology diskstation. It's installed and opened ok, but i can't get at the configuration settings. This messages comes up:
500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/cherrypy/_cprequest.py", line 670, in respond
response.body = self.handler()
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/cherrypy/lib/encoding.py", line 220, in __call__
self.body = self.oldhandler(*args, **kwargs)
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/cherrypy/_cpdispatch.py", line 60, in __call__
return self.callable(*self.args, **self.kwargs)
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/sabnzbd/interface.py", line 1272, in index
conf['folders'] = sabnzbd.nzbqueue.scan_jobs(all=False, action=False)
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/sabnzbd/decorators.py", line 44, in call_func
return func(*params, **kparams)
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/sabnzbd/decorators.py", line 32, in newFunction
return f(*args, **kw)
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/sabnzbd/nzbqueue.py", line 1067, in scan_jobs
return NzbQueue.do.scan_jobs(all, action)
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/sabnzbd/nzbqueue.py", line 153, in scan_jobs
for folder in globber_full(cfg.download_dir.get_path()):
File "/volume1/@appstore/sabnzbd-testing/share/SABnzbd/sabnzbd/misc.py", line 86, in globber_full
return [os.path.join(path, f) for f in os.listdir(path) if fnmatch.fnmatch(f, pattern)]
OSError: [Errno 13] Permission denied: '/volume1/downloads/incomplete'
Has anybody seen this before/got any idea of what i need to do?

I've had sabnzbd installed before and running happily for years with a superzebulon package, but that seemed to stop working a week or two back.

Thanks!
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safihre
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Posts: 5678
Joined: April 30th, 2015, 7:35 am
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Re: Can't access Config - 500 Internal Server Error

Post by safihre »

The error says it all..
OSError: [Errno 13] Permission denied: '/volume1/downloads/incomplete'

Make sure the SABnzbd user still has access to it.. Quick and dirty you can "chmod 777" the folder.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
Hendohimself
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Posts: 2
Joined: October 12th, 2016, 3:39 pm

Re: Can't access Config - 500 Internal Server Error

Post by Hendohimself »

Thanks for the reply - much appreciated. That's nailed it!
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